topic Re: Turbotax 2024 not installing properly in Troubleshooting

Turbotax 2024 not installing properly

Dadoie — Sat, 05 Apr 2025 16:00:54 GMT

Turbotax 2024 is not installing properly. I am able to download and run the exe file to install Turbotax software. After the install process the window to enter the license code briefly appears for a couple of seconds and then the Turbotax window just goes blank white and sits idol.

Re: Turbotax 2024 not installing properly

Nobody Special — Sun, 06 Apr 2025 12:23:11 GMT

Try uninstalling it and then redownloading the exe file through a different browser.

And then try installing.

Re: Turbotax 2024 not installing properly

TurboTaxAniqua — Sun, 06 Apr 2025 12:35:29 GMT

@Dadoie We recommend changing the display resolution settings on your device.

Re: Turbotax 2024 not installing properly

Dadoie — Sun, 06 Apr 2025 13:21:56 GMT

First thing I trided. No change.

Re: Turbotax 2024 not installing properly

Dadoie — Sun, 06 Apr 2025 13:39:38 GMT

Changing resolution makes no difference. There is an issue with the software during the install process. I have tried installing on two separate computers and have the same issue. The screen to enter the license code briefly appears but changes to a white screen with the Tubitax header.

Re: Turbotax 2024 not installing properly

Anonymous — Mon, 07 Apr 2025 18:29:11 GMT

@Dadoie A private message will be sent to you. To access it, please log in to your TurboTax community account and click on the envelope icon in the top right-hand corner.

Thank you for choosing TurboTax.

Re: Turbotax 2024 not installing properly

leakly — Tue, 08 Apr 2025 21:01:24 GMT

cannot find the installer after downloading software

Re: Turbotax 2024 not installing properly

TurboTaxAniqua — Wed, 09 Apr 2025 17:13:42 GMT

@leakly If you can't find the software installer after downloading, check your Downloads folder, search your computer for the file name, and consider temporarily disabling antivirus software or clearing the %temp% folder

The installer file is likely saved in your Downloads folder, which is the default location for downloaded files.
Open File Explorer and navigate to the Downloads folder.
Look for the file with the installer name or extension (e.g., .exe, .msi).
Sometimes, antivirus software might block or quarantine the installer file, preventing you from finding it or running it.
Temporarily disable your antivirus software (if you have one) and then search for the installer file again.
Important: Remember to re-enable your antivirus software after you've completed the installation.
If you still can't find the installer, try downloading the software again from: https://intuitglobal.intuit.com/downloads/CanadaTax/2024/dls/TurboTax_2024.exe

Re: Turbotax 2024 not installing properly

Vera Ann Holman — Wed, 30 Apr 2025 18:52:32 GMT

I had an upgrade to W11 done and cannot load my 2024 Turbo Tax forms which were almost completed using W10.

I would like to file our returns today.

Thanks,

Vera

Re: Turbotax 2024 not installing properly

TurboTax_Susan — Thu, 01 May 2025 19:25:38 GMT

@Vera Ann Holman

If you are using TurboTax Desktop, please try updating your software. If the update doesn't work, please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Thank you for using TurboTax.