topic Refund status in Troubleshooting

Refund status

Natacha16 — Wed, 09 Apr 2025 14:39:17 GMT

Hello,
On March 1st I have requested a refund of an order that got duplicated. In the notes, it said ''Your request will be reviewed within 5-7 business days. If all required information is validated, your request will be assessed and a decision will becommunicated back to you at that time.'' Well it has been way more than 5-7 buisiness days and my refund has still not been processed and the status is still ''open''. Nobody seems to be able to assist me. My case # is [phone number removed].
Does anyone know how to get my refund to be processed?
Thanks 🙂

Re: Refund status

Natacha16 — Wed, 09 Apr 2025 14:41:52 GMT

My case # was removed. It is one five four five three eight one zero three two.

Re: Refund status

TurboTaxAniqua — Fri, 11 Apr 2025 12:24:42 GMT

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Re: Refund status

user17726472080 — Sun, 15 Mar 2026 21:54:35 GMT

Same problem IN MARCH 2026. Customers have posted this same problem since 2021. Its not reasonable for Intuit to treat a customer this way. REFUND REQUEST CASE NUMBER SUBMITTED AND NO RESPONSE. I have called and escalated through customer service phone support. Their response is to wait. My Refund request case number is [phone number removed].