topic Re: Access denied error message when searching for support or community messages in Troubleshooting

Access denied error message when searching for support or community messages

TaiWai62 — Thu, 20 Mar 2025 17:01:13 GMT

When I search for an issue in the Support or Community sections of the Canadian section of turbo tax, as expected, Turbotax returns a list of possible articles, posts and FAQ of potential interest. Unfortunately when I click on any of them, I get the following error message "Access denied. You do not have sufficient privileges for this resource or its parent to perform this action."

The following may be relevant:

1) I am logged in,

2) I have tried two different browsers (Edge & Firefox) and got the same results,

3) Rebooting had no impact,

4) I am on the Canadian site (URL = https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-search) ,

5) If I just browse through the community postings, I can click on them and view them without a problem; the issue occurs only when clicking on a search result.

Any suggestions?

Re: Access denied error message when searching for support or community messages

TurboTax_Susan — Fri, 21 Mar 2025 18:28:31 GMT

You are getting this message because you're trying to access a delete post. These deleted posts shouldn't be showing in our search results and we are looking into resolving the issue ASAP.

Re: Access denied error message when searching for support or community messages

TaiWai62 — Fri, 21 Mar 2025 20:26:27 GMT

Thank you for the response. I did some extra testing in case useful:

Search results corresponding to "Articles" all opened fine
I tried 5 search topics (T2200, Bug, access denied, T63.4, RRSP). In each case I tried to open 5-10 links (for a total of about 40 attempts), most of them with the mention "Updated a year ago" but some as old as "updated 4 years ago".
Of the 40 or so links I tried to follow, only ONE opened a community post, one led to a page saying "Enterprise SSO" and a box saying "Corporate User ID", and ALL the other community search results led to "Access denied".
The one link that opened was to a post entitled "Quebec - Work from home expenses" last updated Marh 11, 2024.
Looking at the first 2-3 pages of search results, none of the search results had updates shorter than 1 year, which strikes me as odd; there are presumably searchable results that are days or weeks old.
I tried searching for community posts younger than 1 year, I did not find any, maybe all posts younger than a year are marked "updated a year ago" ???
I tried looking for this specific post, it is not being returned in search results for "Access denied".
Knowing that a search for "Access denied" between quotes returns only two results might help you reproduce the issue. The two results are :

Auto-Fill: Keep Getting "Access Denied (No permission to access server)" Message (updated 1 year ago), and
TtUpdate_Date_2017.exe Where can I find this link for my 2016 taxes (updated 4 years ago)

Hope this helps.

Re: Access denied error message when searching for support or community messages

TurboTax_Susan — Sat, 22 Mar 2025 17:11:18 GMT

Thanks for letting us know!

Re: Access denied error message when searching for support or community messages

TaiWai62 — Fri, 11 Apr 2025 20:07:28 GMT

It has been a few weeks and the problem continues to exist. Any hope that it will be resolved? It is extremely annoying to search the database, find an entry that seems to answer the question we have and not to be able to read it because "access is denied".

Re: Access denied error message when searching for support or community messages

TaxPayerAB1 — Sun, 13 Apr 2025 21:21:37 GMT

Same problem. When will we have a solution for this? Even trying to access a post found via a google search gives the same error. Even if I am already logged in.

Re: Access denied error message when searching for support or community messages

Anonymous — Mon, 14 Apr 2025 18:02:10 GMT

Thank you for your feedback. As soon as the issue will be resolved, we'll update on this thread.

Thank you for your patience and choosing TurboTax

Re: Access denied error message when searching for support or community messages

Habber1231 — Sat, 26 Apr 2025 19:42:12 GMT

I have the same problem, this is garbage.

Re: Access denied error message when searching for support or community messages

erc25 — Sun, 27 Apr 2025 19:38:49 GMT

Getting this error as well. Very frustrating.

Re: Access denied error message when searching for support or community messages

llefebvre105 — Tue, 06 May 2025 23:39:48 GMT

I am having trouble with netfile. I found an article with my issue, but I am unable to view the reply. I am so mad right now. How stupid is this?? You have a problem which you shouldn't have to begin with, and when you try to figure it out yourself you DON'T HAVE ACCESS to view the answer???????? It's ridiculous. I just HATE INTUIT. I have spent HOURS trying to figure out this issue and this is the result. Of course, they don't give a sh**. They already have my money.

Re: Access denied error message when searching for support or community messages

llefebvre105 — Tue, 06 May 2025 23:40:38 GMT

WELL??? Is there an update? Its been 3 weeks !!!!

Re: Access denied error message when searching for support or community messages

TurboTax_Susan — Wed, 07 May 2025 14:02:13 GMT

You are getting this message because you're trying to access a delete post. These deleted posts shouldn't be showing in our search results. We are still working on resolving the issue, and we'll update this thread when we have more info.

In the meantime, please don't click on search results for posts that say "Updated 4 years ago", as most of those have been deleted. You can also click on “Articles” at the top of the search results to see just FAQs that match your query.

If you have tax questions you can also find answers on the TurboTax Canada Blog: https://turbotax.intuit.ca/tips/

We also have how-tos and tax-tips on our YouTube channel: https://www.youtube.com/@TurboTaxCanada/featured

You can also ask your own question:

Re: Access denied error message when searching for support or community messages

Spinach — Fri, 26 Sep 2025 03:49:56 GMT

It's September now and this same problem is still happening. A lot of the posts even have a banner saying they have been updated within the year, but my access to all of them is denied. What's extra frustrating, is that I can see that they are answering my question but I had to click through several pages of replies before I could find one that let me in.

Re: Access denied error message when searching for support or community messages

Anonymous — Mon, 29 Sep 2025 14:26:48 GMT

Can you send us screenshots/pictures of where you are at (the page) when you see these posts so that we can verify this on our end.

Thank you for choosing TurboTax.

Re: Access denied error message when searching for support or community messages

TaiWai62 — Tue, 07 Oct 2025 14:23:43 GMT

In response to TurboTaxBrenda's request, I reran some of the tests I originally reported at the start of this thread. I found fewer cases of "access denied" then back in January, but still plenty so it took only seconds to finds access denied cases.

Below are 3 examples. two relate to the search for "T2200" and one to the search for "bug". For each example, there are two screen shots. One of the search results and the other of the access denied screen once I click on the search results.

Example 1: T2200, clicked on 3rd response from search, entitled Beachbody coach:

Example 2: T2200, image of second page of search results, topic = "Entering employment expenses with T2200 does not work"

Example 3: search for word "Bug", clicked on first entry in the results, title = T1ADJ Bug:

I hope this helps. It would be nice if this could be fixed before the upcoming tax season ...

Re: Access denied error message when searching for support or community messages

TurboTaxBrenda — Wed, 08 Oct 2025 13:52:29 GMT

Thank you so much for this. We will be sending this off to the appropriate team to verify this issue.

We will update you here as soon as we have a resolution.

Re: Access denied error message when searching for support or community messages

user17679055925 — Thu, 15 Jan 2026 05:13:25 GMT

Please resolve this frustrating ISSUE. This is 2026!!!!

Re: Access denied error message when searching for support or community messages

TurboTax_Susan — Sun, 01 Feb 2026 17:52:28 GMT

@user17679055925 We are still working with the forum software provider to find a solution to this problem. We'll update this thread as soon as we have any new information.

Re: Access denied error message when searching for support or community messages

Testtest25 — Tue, 17 Feb 2026 03:07:55 GMT

This problem still exists i am not able to access most of the support questions.

Re: Access denied error message when searching for support or community messages

TurboTaxBrenda — Tue, 17 Feb 2026 13:13:29 GMT

We apologize that this is still happening. We are in the process of changing things in the community and hope that with these changes this will no longer occur.

Meanwhile, please ask a question that you require assistance with if you can't find the answer. We will do our best to assist you.

Best regards.