topic Re: T3 - Boxes 52 and 53 - do they have to add up to box 21? in Troubleshooting

T3 - Boxes 52 and 53 - do they have to add up to box 21?

jmac3415391 — Thu, 03 Apr 2025 20:35:26 GMT

With all of us still waiting for Turbo Tax to fix entering T3's, I am wondering if anyone else has a T3 slip where boxes 52 and 53 *do not* add up to box 21?

If there has been an error on the T3 slip, I am at a loss who to contact to have it corrected.

Thanks in advance to anyone who has any suggestions!

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

RobGreen — Fri, 04 Apr 2025 04:07:48 GMT

there is nothing wrong with your T3. I am having the same problem. Box21 is total capital gains. Box 52 and 53 need to add up to Box 21. Its a error in the software where box21 is not being transferred to the corresponding line 68140.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

RStest — Fri, 04 Apr 2025 15:18:37 GMT

There is another post on this but no fix from Intuit.

I have a filled in box 21 but nothing in the footnotes about box 52 and 53. I don't know if this is a t3 issue, a cra issue or a TurboTax issue. All I know is I have a t3 issue on a tax law that didn't go through so this should be a non issue. Make 52 + 53 = 21!!! And ignore period 1 and 2

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

TurboTaxBrenda — Sun, 06 Apr 2025 03:18:59 GMT

Can you please confirm if you imported your T3 with our AFR? If yes, can you please go on your CRA My Account and verify your T3 to make sure that each box on your T3 was entered when imported?

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

RStest — Sun, 06 Apr 2025 03:27:28 GMT

I did not download the T3. All entries done manually.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

TurboTax_Susan — Sun, 06 Apr 2025 23:18:28 GMT

Box 21 on the T3 for 2024 is just the sum of the amounts in boxes 52 & 53. You need to put whatever is in Box 21 in either 52 or 53 for it to transfer to Schedule 3. It doesn't matter which as they are both taxed at the 50% rate, but for some reason using just Box 53 seems to work better for some people.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

c74 — Mon, 07 Apr 2025 16:18:42 GMT

if you put the whole amount in box 53, it is still increasing the capital gains amount that they are claiming on their returns. Can we bypass entering anything in box 52 or 53?

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

mystic_chika — Tue, 08 Apr 2025 21:04:37 GMT

I have downloaded the update and continue to have an error message. My 52 and 53 do add up to 21, i have quadruple checked, but software issue continues.

The tax deadline is quickly approaching.....

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

RobGreen — Tue, 08 Apr 2025 21:27:44 GMT

@mystic_chika

They said the error in the software will be fixed on April 14th.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

David Brown9 — Wed, 09 Apr 2025 23:02:20 GMT

I had the same problem, waited a week for them to fix and nothing happen.

I went to Ufile and did my taxes no problems.

I do not think Turbo Tax will refund me but it is the las time I will use their product

David 8

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

TurboTaxAniqua — Mon, 14 Apr 2025 14:49:14 GMT

@jmac3415391

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA-certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?

Thank you for choosing TurboTax

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

debugger2 — Mon, 14 Apr 2025 03:52:45 GMT

I manually typed 0.00 into box 52 and the error seemed to have gone away.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

TurboTaxAniqua — Mon, 14 Apr 2025 14:47:49 GMT

@debugger2 Thanks for the update.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

Rachit1 — Mon, 14 Apr 2025 17:38:25 GMT

Did all of the changes that were posted and still getting same error code from CRA

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

debugger2 — Mon, 14 Apr 2025 17:45:26 GMT

I have not yet netfiled the return. Still waiting on some missing information to complete it

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

BriCrewe — Mon, 14 Apr 2025 19:23:21 GMT

I had the same problem with boxes 21. 52 and 53 preventing net filing and tried all the suggestions on here and a few more of my own. I solved my problem by going to the forms section of TurboTax, selecting the T-slips tab and going to T-3 slips. Boxes 52 and 53 contained no entry despite the info having been inputted in Easy Step. I put the required numbers into the spaces manually and the problem was solved and I was able to netfile my return. Obvious the problem is a software problem which Turbo Tax should have fixed weeks ago.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

Wcs1 — Mon, 14 Apr 2025 21:49:37 GMT

you need to use the second boxes 52 and 53 not the first 52 or 53 then it will be ok IE put your numbers in the second boxes

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

Wcs1 — Mon, 14 Apr 2025 21:52:14 GMT

use only the second boxes to put your numbers in both 52 and 53 n

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

TurboTaxAniqua — Tue, 15 Apr 2025 15:32:21 GMT

@Rachit1 This is not a TurboTax issue. The CRA has confirmed that this issue is affecting all CRA-certified tax software. TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on NETFILE error codes, CRA-approved workarounds, and expected resolution dates.

As soon as the issue is resolved, we'll post an update in this thread.

Re: T3 - Boxes 52 and 53 - do they have to add up to box 21?

jacqjacqjojo61 — Tue, 15 Apr 2025 17:24:45 GMT

I have tried the fix for Error code 95365, where you move the T3 box 52 into box 53 adding what ever is already in 53 if any, as well as rounding to the nearest dollar amounts, making certain box 21 and 53 are equal. It does not fix the situation of box 21 not populating into form T936 on the proper line 68140. I am not computer savvy but it certainly does not make any sense that this is an issue with CRA, as it happens before the TT software would be having a conversation with the CRA software...unless stays on the line and does all the populations and calculations once you hit the "finished with T#". It would be smart if TT would explain a little bit of how the CRA's at fault for a population error. Not to give up secrets, but it makes no sense at this point to us unintelligent lowly TT program users.