topic Re: Error code 95365 in Troubleshooting

Error code 95365

Tomcar09 — Mon, 14 Apr 2025 05:03:44 GMT

The April 7 updates did not correct the issue for me, I am still getting the error code 95365, I tried the ''customer actions" a few times, with no success. Now I am locked out of my CRA account, after 6 attempts to Netfile. I am not looking forward to contacting CRA nor filing a paper return.

Re: Error code 95365

Anonymous — Mon, 14 Apr 2025 15:34:38 GMT

@Tomcar09 We understand but to unlock your NETFILE account, you need to contact CRA.

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?

Thank you for choosing TurboTax.

Re: Error code 95365

lishen — Mon, 14 Apr 2025 17:58:46 GMT

As of April 14 2025, the issue with box 21 from T3 is not copied to T936 form when you have captial losses IS STILL NOT fixed.

Please provide a update when this fix will be completed.

Re: Error code 95365

MaryseD — Mon, 14 Apr 2025 20:12:13 GMT

My problem is not with the CRA BUT WITH YOUR SOFTWARE. Line 68140 in Chart A of Form T936 remains at 0 even though when I double-click it, it brings me back to line 21 of the T3 which, obviously, is not be zero.

Every time I tried to netfile I got the same message from the CRA pointing out this problem, because line 17600 should match line 68140, and I cannot override it to fix it.

Please help.

Re: Error code 95365

TurboTaxAniqua — Mon, 14 Apr 2025 22:00:35 GMT

@lishen Sure, we will post an update in this thread. We appreciate your patience.

Re: Error code 95365

Dave_L1 — Tue, 15 Apr 2025 01:21:11 GMT

Same issue here with Error Code 95365 with no entry in line 68140 in Chart A of Form T936 although there is an entry on line 17600 of Schedule 3.

Second time the CRA has rejected my NetFile for this error.

Re: Error code 95365

lishen — Tue, 15 Apr 2025 01:38:53 GMT

It is frustrating. I thought they said they will fix by April 14, but obviously not.

Re: Error code 95365

ExhaustedTurboUser — Tue, 15 Apr 2025 02:00:21 GMT

You cannot get a hold of ANYONE at CRA. They tell you to call back later because they are too busy. I am contacting my MP this is ridiculous how Intuit has put out a half baked software product that millions of Canadian taxpayers cannot use to submit their taxes. I don’t know who is more guilty but both CRA and Intuit are culpable. This is going to be FARCE if millions have to print and mail their returns to CRA.

Re: Error code 95365

ExhaustedTurboUser — Tue, 15 Apr 2025 02:02:21 GMT

Yeah tell us another fairy tale

Re: Error code 95365

ExhaustedTurboUser — Tue, 15 Apr 2025 02:05:33 GMT

This boiler plate answer only reveals you are doing nothing

Re: Error code 95365

lishen — Tue, 15 Apr 2025 02:52:14 GMT

100% agree!

And thanks for taking the action to talk to your MP.

I really don't want to mail my tax return, feel like we are back to the stone age.

Re: Error code 95365

lishen — Tue, 15 Apr 2025 02:59:08 GMT

The issue with Turbotax not transferring the T3 Box 21 capital gains to line 68140 on the T936 form is a software bug; nothing to do with CRA.

Re: Error code 95365

ExhaustedTurboUser — Tue, 15 Apr 2025 13:42:41 GMT

I have emailed the Prime Minister and Revenue Minister

Re: Error code 95365

ExhaustedTurboUser — Tue, 15 Apr 2025 13:45:06 GMT

I have emailed my MP, the Prime Minister and the Revenue Minister

Re: Error code 95365

TurboTaxAniqua — Tue, 15 Apr 2025 14:17:57 GMT

@Dave_L1 This is not a TurboTax issue. The CRA has confirmed that this issue is affecting all CRA-certified tax software. TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on NETFILE error codes, CRA-approved workarounds, and expected resolution dates.

As soon as the issue is resolved, we'll post an update in this thread.

Thank you for your patience and choosing TurboTax.

Re: Error code 95365

ExhaustedTurboUser — Tue, 15 Apr 2025 14:29:29 GMT

If you are able to get through to CRA they will reset your account so you can have another 6 trys to submit your return via netfile

Re: Error code 95365

Dave_L1 — Tue, 15 Apr 2025 16:21:19 GMT

This is a TurboTax Issue. The solution mentioned in your blog post does not work in this case.

I have have an entry in my T3 for box 21 and Turbotax is not transferring it to line 68140 on the T936 form.

If I go into the forms method and try to over-ride the entry, the override does not get accepted and line 68140 is still 0.00.

You have multiple people reporting this error.

Please resolve it.

Re: Error code 95365

Steeler2025 — Tue, 15 Apr 2025 22:53:29 GMT

Sorry but that may be not correct. It does appear to be a Turbo Tax issue.

It's been mentioned a few times in different threads. A T5008 loss is not bring properly reflected in line 68140 of form T936 which is causing the rejection from CRA.

Like others, this is holding up a refund and is incredibly frustrating.

Re: Error code 95365

kspehar001 — Tue, 15 Apr 2025 22:55:36 GMT

As of April 15, 2025, code 95365 persists, even after the fix where you round to the nearest dollar to avoid the rounding error. I found this useful comment on another turbotax thread which applies to me since I have a net capital loss on Schedule 3 line 19900:

"If the total taxable capital gains on line 19900 on schedule 3 is positive, the T936 issue goes away and the capital gain on the T3 is shown correctly on line 68140 but if you are reporting net capital loss on schedule 3 line 19900 then the T936 does not pick up the amount of capital gain from the T3 slip. That is the problem in question."

Source: https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-code-95365-how-to-fix-this/01/3597221

Re: Error code 95365

lishen — Tue, 15 Apr 2025 23:07:18 GMT

no workaround will work if we have capital losses inT5008 and capital gain in T3