topic Re: T3 form box 21 in Troubleshooting

T3 form box 21

Josef Zavadil — Sat, 15 Feb 2025 15:49:40 GMT

When I enter capital gains in the box 21, the amount entered is not included in the total sum of capital gains on the line 12700, page 2.

Re: T3 form box 21

Anonymous — Sat, 15 Feb 2025 16:17:24 GMT

Do you have an amount in box 30 of your T3?

At this moment, our Teams are working on resolving this issue. As soon as it is resolved, TurboTax software will be updated. If you are using Desktop version, make sure to authorize them when available.

We thank you for your patience.

Re: T3 form box 21

Josef Zavadil — Sat, 15 Feb 2025 16:21:11 GMT

No amount in box 30.

Re: T3 form box 21

Anonymous — Sat, 15 Feb 2025 16:31:12 GMT

Perfect! Make sure all the information on your original T3-slip(s) are accurate and when the schedule 3 is finalized, the software will be updated, and the calculation will show properly.

Re: T3 form box 21

SDURSO1951 — Wed, 19 Mar 2025 19:16:40 GMT

This issue should have been flagged by INTUIT way before users like me found the bug. If you are not paying attention you end up filing with errors. Very disappointed with TurtboTax. Have been using it for 25 years and more and more questioning my loyalty.

Re: T3 form box 21

NGW — Fri, 21 Mar 2025 14:17:59 GMT

It's now March 21, 2025 and T3 box 21 is STILL not populating onto the federal form line 17599 or 12700. What's up??

Re: T3 form box 21

SDURSO1951 — Fri, 21 Mar 2025 14:26:43 GMT

My point exactly!

This is not rocket science.

This is now delaying the filing of tax returns which is delaying refunds to clients. We are looking like fools in the eyes of clients.

Re: T3 form box 21

TurboTaxAniqua — Mon, 14 Apr 2025 22:27:27 GMT

@NGW We are aware of this issue; we are working with the CRA for a resolution. We appreciate your patience.

Re: T3 form box 21

krauty31 — Sat, 22 Mar 2025 03:27:29 GMT

When it is finally resolved, I hope you will not keep it a secret.

There should be a big notice on my screen every time I start up Turbotax, telling me either "Do not file yet" or "everything is fixed, go ahead and file".

You can't expect people to A] to figure out by themselves that there is something wrong and B] spend endless hours hunting for answers.

Based on how this issue has been handled by Turbotax so far, I am very disappointed by the lack of transparency.

There is a similar issue with the T5008 not being included in the calculations. It turns out, if you put in a date of disposition (I used 31/01/2024), it works fine.

Re: T3 form box 21

SDURSO1951 — Sat, 22 Mar 2025 12:27:40 GMT

Could not agree more with what you say. This is total BS. No way to run a railroad. Have been using TurboTax longer than I can remember but seeing how this has been handled is making me re-evaluate my choice of tax preparation software. It makes me look bad in front of my clients.

Re: T3 form box 21

TurboTaxAniqua — Mon, 14 Apr 2025 22:28:00 GMT

@krauty31 We can understand the frustration. Yes, we will update here once it is resolved. We are aware of this issue; we are working with the CRA for a resolution. We appreciate your patience.

Re: T3 form box 21

JanSo — Mon, 24 Mar 2025 18:00:54 GMT

Any timeline as to when the issue that the desktop software (Std Edition) won't include capital gains reported in a T3 slip?

Re: T3 form box 21

SDURSO1951 — Mon, 24 Mar 2025 18:16:35 GMT

This is beyond frustrating. We are getting into April and the number of returns that are not filed because of this issue is a real embarrassment. People should have had their refunds by now but I am forced to tell them that their return is not even filed yet. After this tax season TurboTax/Intuit will have much to answer for if they want users to come back next year.

Re: T3 form box 21

JanSo — Mon, 24 Mar 2025 18:35:09 GMT

Intuit as a leading technology company should have the ability to deal with this on an urgent basis and resolve it immediately. What are some good alternatives for us to use?

Re: T3 form box 21

SDURSO1951 — Mon, 24 Mar 2025 18:46:33 GMT

Switching tax preparation software in the middle of tax season is never a good idea. A workaround would be to forget about what the T3 says and report the capital gain in box 52 but I hate to even bring that up because you never know what other bugs are lurking in the background that we don't even know about. I dread the notices of assessment that will be received from CRA & RQ this year. God help us.

Re: T3 form box 21

JanSo — Mon, 24 Mar 2025 18:52:00 GMT

For now, I'm including the T3 slip amounts in a T5 slip which seems to capture the capgain okay, but I obviously wouldn't file it that way........

Re: T3 form box 21

JanSo — Tue, 25 Mar 2025 11:29:36 GMT

Interesting that on CRA's website (link below), they have a whole long list of software providers that are certified for 2024 including for capital gains (specifically listed), but Turbotax is absent (although their pro version is shown)......

https://www.canada.ca/en/revenue-agency/services/e-services/digital-services-businesses/efile-electronic-filers/efile-certified-soft[product key removed]am.html

Re: T3 form box 21

Josef Zavadil — Tue, 25 Mar 2025 12:05:22 GMT

I was able to submit on March 21. My return has capital gains (T5 and T3). CRA site says that my return is being treated, while Revenu Quebec indicates that my refund will be deposited on March 31. Years past, federal returns were always treated faster than Quebec ones.

Re: T3 form box 21

JanSo — Tue, 25 Mar 2025 12:09:50 GMT

In my (an many others') Standard version of Turbotax, any capital gains reported on a T3 slip are not included in the calculation of taxes, so clearly a software glitch. I haven't tried to file as I wouldn't want to do it before the software glitch has been corrected by Intuit / Turbotax.

Re: T3 form box 21

SDURSO1951 — Tue, 25 Mar 2025 12:51:41 GMT

In Fact TurboTax for 2024 is on the list from 2017-2024. I guess certification does not mean much.