topic Re: Unable to clear/restart tax return in Troubleshooting

Unable to clear/restart tax return

DanielCsta — Tue, 22 Apr 2025 04:54:41 GMT

I am trying to clear the tax return I have started, but have found myself unable to do so.

The instructions provided lead me nowhere, as the "Tax Tools" menu on the left sidebar is nonexistent.

I have navigated to every page on the TurboTax site (excluding clicking certify), and confirmed that there are no changes of the left sidebar to let me access the Tax Tools option.

2024 tax return

Verification of personal information

View all tax returns

Re: Unable to clear/restart tax return

loritheresaw — Tue, 22 Apr 2025 15:21:24 GMT

You're certainly not the only one who can't find these famous "Tax Tools." An update to the support articles to match this year's unimproved user interface would have been nice.

Re: Unable to clear/restart tax return

TurboTax_Susan — Thu, 24 Apr 2025 18:40:27 GMT

The link that DanielCsta shared is for the US version of TurboTax and it's not applicable to the Canadian version. There has never been a "TaxTools" in any Canadian version.

To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.