topic Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix ... in Troubleshooting

Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

TaiWai62 — Wed, 16 Apr 2025 21:36:20 GMT

Rounding is NOTthe only cause of error 95365. The following case will also result in this error.

For the record, I have a single T3 with a value in box 53 and no values anywhere in box 52. Box 21 is equal to Box 53. To be "safe" I rounded both boxes 21 and 53 to be the same dollar value. Error 95365 nevertheless
Here are the specific circumstances:
Assume there is a positive value in boxes 21 and 53 of the T3s resulting in this positive value appearing in line 17600 of Schedule 3
Further assume however that because of losses from T5008s, overall, Schedule 3 results in a capital loss.
Line 1of Chart A of T936, then contains a negative value,
As indicated in the instructions appearing in said line 1, lines 2 to 19 of Chart A do not need to be filled if line 1 is negative.
Turbotax therefore correctly sets the value of line 68140 (aka line 15) of T936 to 0, irrespective of the fact that that line 17600 of Schedule 3 contains a positive value
However, CRA's checking expects the value of line 68140 to be equal to line 17600 and generates error 95365 because, to quote from the message "line 68140 cannot be less than line 17600"...

I tried overriding line 68140 and setting it to the value of line 17600 but this prevents Netfiling.

I will try Netfiling again in a few days and hope that the issue is fixed...

Please let me know if you want further details or if the issue is fixed.

Thank you in advance!

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

Anne04 — Wed, 16 Apr 2025 22:34:33 GMT

@TaiWai62 , there are many threads for this error. And you seemed to have created a new one. There are many who have encountered the same error. In addition to what you correctly explained, instructions on the Chart A line 14 says if the total includes an amount from a T3 slip complete lines 15 to 19 below. Since you have a T3 with box 21 filled (and your total before TT set it to 0) includes your T3. TurboTax should have populated 68140. Some of us have spoken with specialists who say that they are working on a fix, but cannot commit to when it will be done. Anyways, just wanted to let you know that others are experiencing the same issue and TurboTax is aware. You might want to look at other threads so you are kept in the loop. Hopefully a fix will be sent before April 30th.

P.S. I would not try to Netfile until I see field 68140 populated. You only have five attempts to net file and then you get locked although you can call CRA and get unlocked.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

TaiWai62 — Thu, 17 Apr 2025 00:17:35 GMT

Thanks for the update and for the 5 attempt warning; I am 3 down.

I wanted to document a detailed configuration so that the software team could more easily reproduce the error and hopefully also include this configuration in the test plan to validate that the fix covers my case. Nevertheless, I guess I should have appended my description to an existing thread, though finding the right one would have been non trivial (some are all over the map in terms of content). Mea culpa!

As for waiting until 68040 is filled, this is one of two possible OK outcomes; the other is that CRA relaxes its test that results in error code 95635.

Thanks again for the quick response.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

Anne04 — Thu, 17 Apr 2025 13:09:40 GMT

@TaiWai62

We have received a fix this morning for this. I was able to Netfile this morning

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

Sam12West — Thu, 17 Apr 2025 13:15:24 GMT

I have the exact same situation. However, CRA advised me that the Line 15 on the T936 form must be filled in with Box 21 from my T3 slip even though Line 1 is a negative number (Capital loss). The instructions above Line 15 on the T936 form are confusing:

"If the total is "0", do not complete lines 15 to 19, and enter "0" on line 20. If the total includes an
amount from a T3 slip, complete lines 15 to 19 below. Otherwise, enter "0" on line 19."

Both situations exist ! i.e. the total is "0" AND I have an amount from a T3 slip. CRA admits the confusion but claims that Line 15 must be populated with Box 21 from my T3 slip.

I have explained this at length to Intuit, but a fix does not yet seem available.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

Anne04 — Thu, 17 Apr 2025 13:21:13 GMT

@Sam12West A fixed was released today. You should receive an update. Check your T936 line 68140 ( should be updated now). I (and others on various threads) have successfully netfiled this morning. I also blanked all box 52 amounts and added to box 53 which should be equal to box 21.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

TDSM — Thu, 17 Apr 2025 14:19:39 GMT

Thanks for updating the thread, after updating TT I was able to file my taxes finally

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix ...

TurboTaxAniqua — Thu, 17 Apr 2025 18:11:36 GMT

@TaiWai62 This issue has been resolved. Please try again after updating the software. We sincerely thank you for your patience during this period.

Thank you for choosing TurboTax.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix as of April 16

TaiWai62 — Thu, 17 Apr 2025 18:13:24 GMT

@Anne04 Thanks for letting me know the fix was now available and working.

In response to your note, I also filed earlier today with no errors and no issues. Like others, I can confirm that the use case I described in the initial post on this thread is now corrected. Thanks to all!

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix ...

TurboTaxAniqua — Thu, 17 Apr 2025 18:30:11 GMT

@TaiWai62 Glad to hear that. Thanks for the update!

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix ...

mamaleekitty — Mon, 21 Apr 2025 15:45:55 GMT

The issue is not completely resolved! Line 17600 on Schedule 3 shows as 0, therefore the detailed tax summary is zero for capital gains, and I am unable to netfile. I called TurboTax support today April 21 and they said this is correct. Some people have resolved the T936 form line 68150 value, but some have not resolved the schedule 3 portion, so please DO NOT say it error 95365 has been resolved for all. The new expected resolution is planned for April 23. Until then, this issue is not completely resolved.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix ...

TurboTaxAniqua — Wed, 23 Apr 2025 14:15:35 GMT

@mamaleekitty We have taken note of your comments and will forward them to the appropriate department.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix ...

Anne04 — Fri, 25 Apr 2025 16:35:02 GMT

@mamaleekitty

Has your error been resolved. @Aw-2025 This thread has someone reporting an error still too. The Schedule 3 is not being populated. Maybe this is your issue too. Maybe you can get updates here.

Re: Filing Error 95365 - There remains a specific case not resolved by CRA/TurboTax proposed fix ...

Anonymous — Thu, 01 May 2025 19:09:09 GMT

@Anne04 CRA had some technical difficulties with the new system updates they implemented in January 2025 that was causing numbers to be rounded, so causing NETFILE errors. As soon as this was fixed on the CRA side and we received the updates, we had to fix it on our side too.

You can have details from the CRA website about these error codes on this link:

EFILE news and program updates

This issue should be fixed now, but if you still experiencing this issue, we invite you to review your T3s and make sure box 52 and 53 are equal to box 21.

Thank you for choosing TurboTax.