topic 25300 not working in 2024 Standard Desktop version in Troubleshooting

25300 not working in 2024 Standard Desktop version

charlesmitch — Thu, 24 Apr 2025 14:24:05 GMT

https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-25300-net-capital-lo[product key removed]/chart-4-applying-net-capital-lo[product key removed].html

The above link clearly outlines the use of line 25300 in the case where the taxpayer does not have pre-1985 loss records. My case.

However, when I double-click on line 25300, I am taken to a field in the Loss worksheet requiring a pre-1985 amount of unapplied losses! Why?? I cannot get past this roadblock. The best I can do as a workaround, is to enter the pre-1985 amount - but then I am only allowed to claim $2000.

In searching for related posts - one suggested clearing out the data and doing it again. I opened a new Tax return with no data, added a T5008 slip and tried to claim line 25300 and still had the same issue.

BTW - is this post getting through to TurboTax support? I cannot tell from the web site which does not make a method for raising a support issue clear.

What do I need to do to get a answer?

Re: 25300 not working in 2024 Standard Desktop version

charlesmitch — Thu, 24 Apr 2025 15:29:32 GMT

OK. Figured it out. The problem is that double-clicking the 25300 line brings the user the wrong place in the Loss worksheet. While not a high priority Bug, it is at least a medium priority Enhancement request (the "Enhancement" being having the software go to the correct place when line 25300 is double-clicked). I am hoping Nazisa will communicate this to the design team.

BTW, the correct place to go (for I expect 99.9% of people) is line 7 - above the chart the software takes you to. There is a tricky bit here, in that if there is pre-1985 unapplied losses, the correct place to go is to "Step 1" that deals with lines 1, 2 and 3.

Tip - never try and get call center support afterhours. Nazisa was very good, but my experience afterhours were very bad.

Re: 25300 not working in 2024 Standard Desktop version

CholoBusterYBHU — Thu, 01 May 2025 16:33:51 GMT

System is not recognizing mty Activation Code, so I can't even start the process.

Re: 25300 not working in 2024 Standard Desktop version

TurboTax_Susan — Mon, 05 May 2025 16:42:58 GMT

@CholoBusterYBHU First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.