topic Re: activation code in Troubleshooting

activation code

realbrianjohn — Sun, 27 Apr 2025 01:29:51 GMT

I accidentally closed out my turbo tax on line and now I cannot get back in - I have tried resubmitting the activation code but I do not get in

Re: activation code

TurboTaxGuy — Wed, 30 Apr 2025 17:27:55 GMT

Hello @realbrianjohn, thanks for your question.

If you're having trouble accessing your TurboTax Online account, please refer to this FAQ on how to recover your account.

Any information you had entered before closing TurboTax would have been saved.

If you're still having an issue logging in, you can also get in touch with customer support here.

Re: activation code

Mithandria — Fri, 25 Jul 2025 12:52:58 GMT

my frustration level is off the charts with this program. I purchased it at staples but am not able to install it on my main computer but have installed it on my laptop. It recognizes that I have a licensed version, but I'm unable to advance to the next screen.

Re: activation code

TurboTax_Susan — Fri, 25 Jul 2025 13:40:50 GMT

@Mithandria Can you please provide more information about your problem? Are you getting an error message?