topic I've been waiting months for a refund in Troubleshooting

I've been waiting months for a refund

chelseaswilliams — Fri, 02 May 2025 07:49:05 GMT

I purchased the full service package and realized I didnt need it and purchased another with turbo tax online. I requested a refund, I called customer service to check on the status after it went beyond 7 business days. How do I talk to someone to finally be refunded?

Re: I've been waiting months for a refund

TurboTaxBrenda — Thu, 08 May 2025 16:37:42 GMT

Can you please send me a private message including the email address that you used to create your online account? You can do so by clicking on the envelope above.

Thank you for choosing TurboTax.

Re: I've been waiting months for a refund

user17581193814 — Wed, 17 Sep 2025 14:36:00 GMT

I also need a refund for my live service