topic Re: Refund for Double Payment to Turbo Tax? in Troubleshooting

Refund for Double Payment to Turbo Tax?

Jaline Kayle — Mon, 28 Apr 2025 19:52:15 GMT

I have gone through the process of trying to obtain a refund for the double payment made to Turbo Tax. In fact, I have gone through the process multiple times over the past 45 minutes. I have gotten nowhere. When my taxes were completed, I was charged twice by Turbo Tax and would like to be refunded for one of those charges.

Re: Refund for Double Payment to Turbo Tax?

mirvine1 — Wed, 30 Apr 2025 15:47:24 GMT

Hi @Jaline Kayle

Sorry to hear you were overcharged for your TurboTax subscription. Our customer service team can help refund the second payment.

You can call customer support at 1-888-829-8608.

During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (up until February 23, 2025, and from May 1, 2025 to mid-February 2026, we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: Refund for Double Payment to Turbo Tax?

Jaline Kayle — Sat, 03 May 2025 10:10:55 GMT

I apologize for not responding sooner. My email was switched over to a different server and your response was lost in the shuffle. Thank you for not giving up on me! I will call tomorrow. Thank you ~Jaline