topic Re: Can't enter wife's income after completing mine in Troubleshooting

Can't enter wife's income after completing mine

William Sum — Mon, 31 Mar 2025 04:16:32 GMT

Me and my wife are retired seniors in BC. We tried to file 2024 tax return on the Turbotax app downloaded 2 years ago. Prior year's filings were no problem for our combined filings. But for 2024 filing, after I entered the descriptive information for both of us, I was prompted to enter my income information. When completed on my portion, I expected the App would lead me to enter my wife's income, like in past years. But this time, it never prompted me to enter the wife's income, and then proceed to display the summary. My income data was there, but the wife's portion is all zero. It asked me to file the wrong information and provided no option to enter or change wife's zero income. Please help.

Re: Can't enter wife's income after completing mine

TurboTax_Susan — Tue, 01 Apr 2025 17:58:49 GMT

If you are preparing your returns together and are using TurboTax Online 2024, you can switch between spouses by clicking on the names at the top of the page. That way you can enter info for both spouses.

Re: Can't enter wife's income after completing mine

William Sum — Wed, 02 Apr 2025 09:08:20 GMT

Thank you. It works.

Re: Can't enter wife's income after completing mine

TurboTaxAniqua — Thu, 03 Apr 2025 13:22:22 GMT

We are happy to hear that. Thanks for the update!

Re: Can't enter wife's income after completing mine

Tessadams — Sat, 12 Apr 2025 23:25:06 GMT

I purchased the Deluxe version, and when I toggle between the tabs, it shows the different returns, but doesn’t allow me to add the income for my spouse.

Re: Can't enter wife's income after completing mine

TurboTaxAniqua — Mon, 14 Apr 2025 16:37:17 GMT

@Tessadams For your spouse, what kind of income are you reporting? Or what T-Slip are you trying to add for your spouse?

Refer to TurboTax FAQ: In TurboTax Online, how do I quickly jump to different sections of my tax return?

Re: Can't enter wife's income after completing mine

BigBadBrianF — Mon, 26 May 2025 16:59:33 GMT

I am having the same problem, when I try to enter my wife's T4A(OAS) it takes me to mine, even though it shows at the top of the screen that I am in her profile.

Re: Can't enter wife's income after completing mine

BigBadBrianF — Mon, 26 May 2025 17:12:07 GMT

Here is a screen shot

Re: Can't enter wife's income after completing mine

TurboTax_Susan — Mon, 26 May 2025 17:12:57 GMT

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.