topic Turbotax has not answered for 2 months my Refund request I put in immediately after purchase of Business version. How to get response? in Troubleshooting

Turbotax has not answered for 2 months my Refund request I put in immediately after purchase of Business version. How to get response?

maksudat — Mon, 11 Aug 2025 21:29:35 GMT

Support line 888-829-8608 'failed' also.

Re: Turbotax has not answered for 2 months my Refund request I put in immediately after purchase ...

TurboTaxBrenda — Tue, 12 Aug 2025 13:26:35 GMT

Can you please send me your order number so that we can verify this order?

Thank you for choosing TurboTax.

Re: Turbotax has not answered for 2 months my Refund request I put in immediately after purchase ...

maksudat — Wed, 13 Aug 2025 01:10:14 GMT

Dear Admin, after trying the helpline phone number,( which did not work), I logged in, went to online help chat and found a useful helper who, after asking me for all the same data I already input into my 2 refund cases I opened, was able to approve my refund. He said it would br another 2-3 weeks for funds to be refunded. For 2 months i had relied on your official refund system to process my refund.. and it alwsys showed “open” with no further info or questions to me . That is unacceptable, but I am glad the person on the chatline help resolved my issue. Regards.