topic Re: Error code TT808 loading software in Troubleshooting

Error code TT808 loading software

user17610848990 — Tue, 21 Oct 2025 22:23:40 GMT

How do I fix error code TT808 unable to determine if an update is available? I have been trying to use my 2024 premium edition desktop version but keep getting this same error message. This was working fine a couple of weeks ago.

Re: Error code TT808 loading software

user17610950095 — Wed, 22 Oct 2025 01:06:56 GMT

Same problem. Contacted support. Waiting on a call that they tried to charge me for. Walked away from computer & instead of a call they had set me up with another chatbot. Then sent me a survey. Of course you have to sign up for $90/mth to get support on the product I had for 4 days. Apparently some guy will call. I’ll update this if he calls & I get it resolved.

Re: Error code TT808 loading software

TurboTax_Susan — Wed, 22 Oct 2025 13:05:16 GMT

Please try reinstalling the software. It will not delete any of your existing returns.

You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows).

Re: Error code TT808 loading software

user17610848990 — Wed, 22 Oct 2025 16:56:14 GMT

I can re-install, but FYI my prior 2 packages (2023 and 2022) are having the same problem. I tried going into them to see if I could isolate the problem, so I am concerned that this will not resolve the problem.

I also temporarily halted my anti-virus software and that didn't resolve the problem.

Re: Error code TT808 loading software

TurboTax_Susan — Wed, 22 Oct 2025 17:05:47 GMT

You can try using the tool which you can download here: LINK

Re: Error code TT808 loading software

user17610848990 — Wed, 22 Oct 2025 19:30:54 GMT

I used the tool. It says it successfully fixied that year (2024) and the prior years.

I am still getting the error. It is stopping at the 'Checking server for latest update screen'. The screen shows twice. The second time, it pops up the error.

Re: Error code TT808 loading software

TurboTax_Susan — Wed, 22 Oct 2025 19:58:44 GMT

Please contact our phone support team as they will be able to assist you further.

Re: Error code TT808 loading software

rollerd — Wed, 22 Oct 2025 20:09:07 GMT

Same problem TT808 error code when loading. Worked fine a week ago. There was a link to a fix it tool, but didn't work for my desktop version for 2024 tax year. When loading, get screen to check for updates. Clicked on the link but get a page saying no longer available, etc. Get the TurboTax blue screen when loading...jut hangs there. What, what, what....please help! Got it to work...the fix it tool must have kicked in! TurboTax basic for Windows 11. Version 00.01.85. Build 8011 068G50. Hope it keeps going! Thanks.

Re: Error code TT808 loading software

TurboTax_Susan — Wed, 22 Oct 2025 20:08:17 GMT

@rollerd

Use this link to download the tool: LINK

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Re: Error code TT808 loading software

user17610848990 — Wed, 22 Oct 2025 21:03:16 GMT

Thank you. I did contact support. TThe problem has already been reported and it is being worked on.

They will followup, once the problem has been resolved.

Re: Error code TT808 loading software

user17610950095 — Fri, 24 Oct 2025 22:07:16 GMT

Has this been resolved? Support only advice to me was “use the online version”

Re: Error code TT808 loading software

rollerd — Fri, 24 Oct 2025 22:41:12 GMT

Yes, the fix it link seemed to make it work now. The program loads really slow but loads up. May still get error message but just ignored it…it still loaded.

Re: Error code TT808 loading software

user17610848990 — Fri, 24 Oct 2025 23:03:21 GMT

I received a followup email. The problem is still being worked on and estimate it should be fixed by late Monday evening.

Re: Error code TT808 loading software

user17610950095 — Fri, 24 Oct 2025 23:22:26 GMT

Thanks. Once you are in, can you efile? Coz I was able to push past before but got errors.

Re: Error code TT808 loading software

TurboTax_Susan — Mon, 27 Oct 2025 13:34:39 GMT

@user17610950095 TurboTax doesn't use e-file, so no. But you can try to NETFILE, if you are eligible. If you get a NETFILE error, this TurboTax Canada FAQ might help: What does my NETFILE error code mean and how do I fix it?

Here is the link to the update error tool: LINK

Re: Error code TT808 loading software

user17610848990 — Mon, 27 Oct 2025 23:09:18 GMT

I was able to open up the package today. The update was successfully completed.

I was able to file a return.