Complaint

jljb — Wed, 19 Nov 2025 15:02:19 GMT

Why am I paying $200 to get access to "tax experts" when they mess up our return?

This year my wife and I paid $200 for the expert review given we were submitting travel expenses for the first time. I had two separate tax experts review; the first walked me through the process, then I had a second review again just to make sure everything was done correctly. Both said they were. I then get a letter from the CRA in October stating the travel expenses were incorrect and I owed the CRA $660. This is frankly egregious. Either TurboTax fixes this situation or we will not be using them ever again.

Re: Complaint

TurboTaxAniqua — Wed, 19 Nov 2025 17:07:58 GMT

We have passed on your concern to the TurboTax Live department and they will be reaching out to you directly.

Thank you for choosing TurboTax.

topic Complaint in Troubleshooting

Complaint

Re: Complaint