topic Trouble installing Turbotax on new computer in Troubleshooting

Trouble installing Turbotax on new computer

user17670465902 — Mon, 29 Dec 2025 22:28:20 GMT

I got a new computer and I am trying to install previous version on it. I have the disks from 2009 to 2023 and when I load them it does not ask for a licence code and then it wants to do an update and then it says it will update hard drive then it vanishes. on the 2024 copy it is only a download version and when I try to find it it comes up with 2025 version. I am running Windows11.

Dennis

Re: Trouble installing Turbotax on new computer

TurboTaxAniqua — Tue, 30 Dec 2025 14:20:54 GMT

The versions we have to download on our website are the most up-to-date versions, with all the updates applied. Please see this TurboTax Canada FAQ for the download links to current & past versions (2018 - 2024) of TurboTax Desktop: Where can I get the Download edition of TurboTax? As of December 2024, we no longer have download links for tax years 2018 or earlier.)

Please see this TurboTax Canada FAQ for more info on activating older versions of TurboTax Desktop (2018 & earlier): What if I have trouble with my licence code while setting up TurboTax Download?

If you need information from an older return and don't have the PDF archives saved for your records, you can get info through the Canada Revenue Agency (CRA)'s My Account service or call them at 1-800-959-8281 to request the info.

Thank you for choosing TurboTax.

Re: Trouble installing Turbotax on new computer

TG1267 — Wed, 21 Jan 2026 23:40:37 GMT

Updated after initial posting:

--> I spoke with my husband and he had previously created an Intuit account and did the installation. I was able to use his account to get the licence entered for the 2024 version.

Problem solved. No reply required.

Thank you

*****************

I'm having the same problem. Thank you for the links. I've installed 2024 on my new computer. When I enter the 2024 licence code, I get a message that the code is associated with a different account.

How do I get the 2024 TurboTax application and licence code to work on my new computer?

Thank you,

Sequence of events:

Old computer - installed and used 2024 TurboTax in April 2025

New computer:

installed 2025 TurboTax in Jan 2026.
TurboTax requested to sign in. I didn't recall having to sign in in previous years. I tried my email address and my phone number and received a message that no user profile existed. So, I created a new account.
installed 2024 TurboTax:
- prompted to log in --> Used newly created account
- prompted for license --> entered the same 2024 licence code as was used on old computer.
- received message that the licence code was associated with a different account

Re: Trouble installing Turbotax on new computer

TurboTaxAniqua — Thu, 22 Jan 2026 13:22:55 GMT

@TG1267 Installing TurboTax Desktop requires a TurboTax/Intuit account for tax years 2023 and later.

For tax years 2024 and later, when you reinstall TurboTax, simply sign into the same account you used when you first installed the program, and you'll be able to select your license code there.

The new account you created does not contain TY 2024 information. You must be in the same account that you used to install TurboTax 2024 last year.

Try this link and click "Forgot Password"; it will give you various options for retrieving your linked accounts.

If the problem persists, please contact our phone support team so that they can assist you.

Thank you for choosing TurboTax.