topic The software (TurboTax Canada 2024 ) cannot be started. in Troubleshooting

The software (TurboTax Canada 2024 ) cannot be started.

wwwx2022 — Fri, 09 Jan 2026 21:38:03 GMT

I purchased TurboTax Canada 2024 to file my taxes last year.
However, I recently received a letter from the tax authority stating they did not receive my tax return data.
I now want to open my 2024 data file, but the software prompts me to upgrade. I selected YES,
and then the software failed to launch. Please help.

TurboTax products: CA TY2024 TurboTax Desktop Standard

Software upgrade prompt message:
Latest updates and improvements
Latest updates and improvements
Tech upgrade for TaxCentre
Bug Fixes
T1 planner update
The certified versions of Schedule 8, Schedule 8Q, and RC381.
Bug Fixes
Updates to Validations
Bug Fixes
Added Validations

Re: The software (TurboTax Canada 2024 ) cannot be started.

wwwx2022 — Fri, 09 Jan 2026 21:55:54 GMT

I tried reinstalling this software, but an error occurred. Please see the image below.

Re: The software (TurboTax Canada 2024 ) cannot be started.

wwwx2022 — Fri, 09 Jan 2026 22:23:45 GMT

Deleting the original folder allows successful installation. However, it still fails to launch successfully. Only an upgrade dialog appears and disappears. The software cannot be launched or run.

my system: win10

Re: The software (TurboTax Canada 2024 ) cannot be started.

TurboTax_Susan — Sun, 11 Jan 2026 17:59:14 GMT

Please download and use the tool from this LINK.

If you are still not able to resolve this issue, please contact our phone support team for more assistance. They are available Monday through Friday, 9 AM to 6 PM ET for English and French support.