topic Receipt in Troubleshooting

Receipt

wlconnsch — Tue, 13 Jan 2026 23:53:21 GMT

I purchased the desktop 2025 version from your website however I am unable to locate the email with the activation code. Can you resend please?

Thanks

TurboTax_Susan — Wed, 14 Jan 2026 00:08:56 GMT

Did you check your spam/junk folder? It may have accidentally gone in there. It also might take a few minutes to arrive.

wlconnsch — Wed, 14 Jan 2026 14:09:54 GMT

Yes I checked all folders. Product charged to cc on Dec 22nd.

Thanks

TurboTaxBrenda — Wed, 14 Jan 2026 14:18:33 GMT

We have sent you an email.

Thank you for choosing TurboTax.