cannot access account settings to change email address? i have troubleshooted by clearing caches and browser history. as well as tried both safari and chrome. please help

joanneymip — Wed, 21 Jan 2026 13:51:51 GMT

Re: cannot access account settings to change email address? i have troubleshooted by clearing cac...

TurboTaxAniqua — Wed, 21 Jan 2026 14:15:26 GMT

Have you tried in incognito mode? If not, I suggest trying that or using a different device.

To change your email address:

Sign in to your TurboTax Online account.
Do not click the Take me to my return button
Select Account Settings from the lower left corner.
This will take you to an Overview screen > Quick actions
Click Edit at the right of the E-mail address line.
Enter your new email address and confirm it.
Click Save, and you’re done.

Thank you for choosing TurboTax.