topic transfer data from 2024 to 2025 on desktop standard edition is not working. When I click on the file, the OPEN button greys out. in Troubleshooting

transfer data from 2024 to 2025 on desktop standard edition is not working. When I click on the file, the OPEN button greys out.

TG1267 — Thu, 22 Jan 2026 21:07:29 GMT

Re: transfer data from 2024 to 2025 on desktop standard edition is not working. When I click on t...

TurboTax_Susan — Thu, 22 Jan 2026 21:19:18 GMT

Are you able to open the 2024 file in the 2024 program? When you are trying to transfer to 2025, are you using File>Transfer 2024 Return in the menu, or are you clicking the Browse button at the bottom of the "Welcome to TurboTax" page?

Re: transfer data from 2024 to 2025 on desktop standard edition is not working. When I click on t...

TG1267 — Sat, 24 Jan 2026 23:46:02 GMT

I was navigating correctly.

I have resolved the issue. But I'm not sure which of these two actions resolved it:

1) my new computer only had TurboTax 2025 installed on it. I'm not sure if it wouldn't transfer from the 2024 files because I didn't have the 2024 version installed on it. So, I installed 2025 version on my old computer and was able to do the transfer on my old computer.

2) I have my network folders mapped, when I navigated to the mapped folders the .tt files weren't available, but when I went directly to the network folder, I was able to find the .tt files.

Either way, I've been able to transfer over the 2024 data to the 2025 returns.

Thank you for your quick response.

Re: transfer data from 2024 to 2025 on desktop standard edition is not working. When I click on t...

todd-kim — Fri, 20 Mar 2026 20:09:54 GMT

this is not working I cannot find the 2024 files. They are only online

Re: transfer data from 2024 to 2025 on desktop standard edition is not working. When I click on t...

TurboTax_Susan — Fri, 20 Mar 2026 20:21:40 GMT

@todd-kim There is no way to transfer or open TurboTax Canada Online returns in TurboTax Canada Desktop.