topic Can't View Any Community Post Links during a Search in Troubleshooting

Can't View Any Community Post Links during a Search

switchflaka — Fri, 23 Jan 2026 00:21:02 GMT

Help, I can't view any searched posts in the TurboTax Community.

Steps to reproduce:
1. Log In to the Community
2. Start here https://turbotax.community.intuit.ca/community/troubleshooting/discussion/02/260
3. Example - search eg. "RSP" so you get a search result page (eg. https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-search/?advanced=false&allow_punctuation=false&filter=location&location=category%3Aen-ca&q=RSP)
4. The upper right page view appears to show you in some different context, as though you are Signed Out (which you aren't if you navigate via the 'Back' btn in your browser.. you're still signed in to the community)
5. Click on any RSP link post in that ^ page search results list eg. https://turbotax.community.intuit.ca/community/*/*/*/00/3170654

Observed / You land on this page, red banner:
You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.

System: MacOS latest, Google Chrome Version 144.0.7559.60 (Official Build) (arm64)

Re: Can't View Any Community Post Links during a Search

TurboTax_Susan — Fri, 23 Jan 2026 00:55:45 GMT

You are getting that message because the community search is showing deleted posts in the public search results when it should not be. We are aware of the issue and are working to resolve it ASAP.

Re: Can't View Any Community Post Links during a Search

ypci — Mon, 09 Mar 2026 10:12:59 GMT

Hello:

The Canadian Support site appears to be totally non-functional. Perhaps because we are Canadians? Did you say: retribution?

Anyhow accessing various posts returns: Access denied. This issue has been around for more than a year, and promises were made to have it fixed. This is not the case.

This is simply a matter of tasking someone (with appropriate DB skills) to fix a relatively simple problem. Is Intuit incapable of finding such resource?

Please fix it!

Re: Can't View Any Community Post Links during a Search

TurboTaxBrenda — Mon, 09 Mar 2026 20:35:59 GMT

We appreciate the feedback, and yes, we have made the proper team aware of the situation.

Re: Can't View Any Community Post Links during a Search

ypci — Tue, 10 Mar 2026 00:55:49 GMT

Hello:

Any attempt to read a post on the CDN web site results in "Access Denied".

This has been the case for years ... No answers/solutions to-date.

What is the direct phone # to Tech Support, so that I can express verbally what my 603-error activation problem is, so that someone competent can hopefully fix it?

Thx a lot!