topic BUG ON JAN 2026 UPDATE: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125 in Troubleshooting

BUG ON JAN 2026 UPDATE: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Fri, 23 Jan 2026 19:52:17 GMT

I enter equipment additions in Area B and it does not appear in Area A, the CCA calculated on T2125 is WRONG.

Furthermore, even when it appears in Area A manually it does not compute the CCA at all, the final computation totally ignores any data from Area B and the CCA is again wrong.

The problem is Area A, box 13 shows 0.00 when in fact it should show the UCC from Box 7. In Box 7 I show $750, but in Box 13 it shows $0!!! It should show $750.

This is class 50.

How is this certified tax software? You are overpaying taxes and also can get an audit if you use this software that doesn't populate the fields properly.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

TurboTax_Susan — Fri, 23 Jan 2026 20:56:27 GMT

Did you put the class numbers of the additions in Area A? That should pull the info from Area B.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Fri, 23 Jan 2026 22:33:40 GMT

Yes I did. Did you read what the problem is? Box 13 is 0.00 , even if you put new UCC in Area A as a line item. That is a bug. it's absolutely huge bug. How can this software be released to the public? It was fine before the latest update.

Notice Box 13 is 0, when it should populate $868.43 from Box 7. It also calculates 0.00 CCA, which is clearly wrong.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

TurboTax_Susan — Sat, 24 Jan 2026 01:55:21 GMT

@questionsforever Unfortunately, I can't see what's on your return, or replicate on a return of my own. If removing & re-adding the class # for the additions doesn't work, please contact our phone support team as they can look at your return with you. They are available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Sat, 24 Jan 2026 04:32:48 GMT

I will call but its clearly defective.

Before the latest upgrade, the CCA box 13 was correct and everything was fine. Immediately after this latest update, none of the CCA boxes populate properly.

I even created a new T2125 C2 and box 13 is empty also. I even created a totally new file and it still fails to populate box 13 when there is CCA in Area B.

However, I tried to enter in the Farming T1175 CCA and it was CORRECT.

Therefore the D-E-F-E-C-T-I-V-E Update bug damaged the T2125 form calculations specifically.

I hope your team is going to fix this, there is no way people can netfile this corrupted version. Imagine the extra taxes you would pay because the CCA shows 0 no matter how much you have spent!

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

TurboTaxAniqua — Sun, 25 Jan 2026 23:11:29 GMT

Your feedback is noted. It will be passed on to the assigned department.

As suggested by my colleague earlier, please contact our phone support team, as they can look at your return with you and investigate the issue if required.

They are available Monday through Friday, 9 AM to 6 PM ET, for English and French support.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Sun, 01 Feb 2026 23:14:17 GMT

I mean look at this , how ridiculous this bug is. It has a NEGATIVE value in column 18!! This is impossible.

You cannot get a negative number from adding positive numbers!

It is a bug with Area B...if I go to the Motor Vehicle CCA section it works fine. So there is a calculation bug in General CCA boxes.

PS I am not sure what is the point of calling your office, which requires probably a huge amount of time on hold. What will they do? They don't know how to fix this bug. This is a systemic bug for everyone who has this software is trying to do taxes they are going to get a very wrong tax bill if it isn't fixed in the next update.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

TurboTax_Susan — Mon, 02 Feb 2026 01:51:20 GMT

@questionsforever Again, we can't see what's on your return, other than the screenshot, and can't replicate on our test return. So, if you don't want to contact phone support, then you'll need to send us your file. I'll send you an email with instructions.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Mon, 02 Feb 2026 22:06:20 GMT

Wow, nothing seems to be working at turbotax.

I clicked the send documents button in my email and I got the message:

Unexpected error occurred.

Please try again, if the issue exists kindly contact our customer support team.

You can close this window.

Intuit United States | Legal | Privacy | Affiliate Program"

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Mon, 02 Feb 2026 22:08:03 GMT

Also do you really think I am making up screenshots? You can see what the software turbotax 2025 installed on my computer is producing. Once it has 0.00 in Column 13, producing no CCA, when there is CCA.

Another time, if I uncheck the AIP box in Area B, it produces a NEGATIVE value in Column 18.

I am not making this up obviously.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Mon, 02 Feb 2026 22:32:36 GMT

I even tried to call the number you suggested and it asked for my email. It then send a generic useless link

Dear valued customer,

Thanks for connecting with us by phone earlier. We're happy to help!

Here is the link to the info you requested

Self Employed / In Home Expense / T2125 / CCA

If you still need help or have other questions, log in at turbotax.community.intuit.ca/support and then click contact/search.

Sincerely,
The TurboTax Help Team"

Literally nothing is working.

I have even uninstalled and reinstalled the program and the same bug. it just does not show the cca.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

TurboTax_Susan — Tue, 03 Feb 2026 01:49:38 GMT

@questionsforever I'm not accusing you of anything. I can't replicate the issue on my side, so I would need to have your actual return file to test with. And if I can't find a fix for the problem, I can escalate the issue, but then I will need to provide a file that shows the problem occuring, not just a screenshot.

Without having access to your file, I would try making a new return to see if the problem happens again. You can also try reinstalling the software. You can download the Canadian version of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

questionsforever — Tue, 03 Feb 2026 17:58:08 GMT

I think I mentioned I tried a brand new file and the same bug. the software is defective.

I don't know what you needed from me or how to get it .none of your contact info works.

thousands of people, maybe more after January update unknowingly or knowingly have incorrect tax info because of this software bug if they file a t2125 return.

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

TurboTax_Susan — Tue, 03 Feb 2026 18:30:35 GMT

@questionsforever

If you call our phone support team, tell the automated attendant what your problem is, and then when it asks if you want it to send you information by text message or email, say no. Then it will collect some info and transfer you to a live agent. They are currently available Monday through Friday, 9 AM to 6 PM ET for English and French support.

You can also contact us on social media:

TurboTax Canada Facebook

TurboTax Canada X

TurboTax Canada Instagram

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

user17725415855 — Tue, 03 Mar 2026 12:41:04 GMT

Is this bug not sorted? I completed my taxes, paid my fee and received a message that the filings could not take place because the CCA documents were being updated?

Re: BUG: CCA is not populated from Area B to Area A, tax owing and calculations incorrect in T2125

TurboTaxAniqua — Tue, 03 Mar 2026 14:11:58 GMT

@user17725415855 Are you using any of these forms? Why does TurboTax say my forms are locked or haven't been finalized?

We're working hard to finalize all tax forms to meet Canada Revenue Agency (CRA) and Revenu Québec (RQ) requirements. Some of these forms aren’t ready yet in TurboTax.

If your return has one of the below forms, you can't file your return in TurboTax yet. If you are a TurboTax Online customer, we will notify you via email when your forms are ready to file in early March 2026. We appreciate your patience while we work on finalizing these forms. Thanks