topic Re: Unresponsive Account Settings button. Two different browsers. Cleared cache and cookies. No active VPN. Why? in Troubleshooting

Unresponsive Account Settings button. Two different browsers. Cleared cache and cookies. No active VPN. Why?

jon-maloney — Sun, 25 Jan 2026 02:22:31 GMT

I've also tried hitting both "Create a different return" and "Start your return", then clicking Account Settings in the lower left, to no avail. No error messages, no progress indicator; just unresponsive. Ultimately, I'm just looking to update my account details.

Re: Unresponsive Account Settings button. Two different browsers. Cleared cache and cookies. No a...

TurboTax_Susan — Sun, 25 Jan 2026 19:01:40 GMT

You can also access your account settings through this link: https://accounts-tax.intuit.com/

Re: Unresponsive Account Settings button. Two different browsers. Cleared cache and cookies. No active VPN. Why?

jon-maloney — Sun, 25 Jan 2026 21:24:56 GMT

Solution: Initiate a tax return. Though the Account Settings button is visible on TurboTax’s landing page after signing in, in the context of a new tax year and in the absence of an existing return (completed or not), these Settings could not be accessed. Once I’d initiated a new return and moved through a few screens, the button was rendered active.