topic Re: Incorrect discount applied in Troubleshooting

Incorrect discount applied

shrn — Sun, 01 Feb 2026 09:58:31 GMT

I received an email from TurboTax with a link for 20% discount. The linked page showed $200 as the price for Expert Full Service Self-Employed:

But when I added all of my details, the payment page showed $250 per return:

This seems like a recurring bug/issue where the discount is not or incorrectly applied, and following advice from other threads, I've completed the payment and am now trying to get a refund for the additional amount charged to me.

Re: Incorrect discount applied

TurboTax_Susan — Sun, 01 Feb 2026 19:29:02 GMT

For assistance with TurboTax Full Service, please contact your tax prep assistant. You can do this by clicking on "Documents", and then "I have questions or need help with docs".

Re: Incorrect discount applied

shrn — Sun, 01 Feb 2026 20:01:46 GMT

There is no such option under Documents -- only the option to book a call.

And according to all other threads, the discount issue is resolved by contacting customer support through Turbotax community, not by contacting the Tax expert.

Re: Incorrect discount applied

TurboTax_Susan — Sun, 01 Feb 2026 21:01:25 GMT

Only Full Service can refund Full Service fees. So, you can either book a call with them or I can get someone from Full service to call you.

Re: Incorrect discount applied

shrn — Fri, 06 Feb 2026 05:21:27 GMT

Yes please, have someone call me regarding this.

Thank you.

Re: Incorrect discount applied

TurboTaxAniqua — Mon, 09 Feb 2026 14:52:10 GMT

To clarify, the first screenshot is from TurboTax Canada, while the second screenshot of a payment is from the TurboTax US website. Could you please confirm that you are using TurboTax US, as your profile includes a US address?

Please let me know so that I can assist you accordingly.

Re: Incorrect discount applied

shrn — Mon, 09 Feb 2026 22:30:59 GMT

Yes, I am using TurboTax Canada.

I have 2 Turbotax accounts associated with my email, one for US and one for Canada (current account -- I no longer live in the US)

Re: Incorrect discount applied

TurboTaxAniqua — Mon, 09 Feb 2026 22:42:08 GMT

I sent you a private message; please check it and provide me with the information so that I can look into this for you.