topic Confirmation email didn't come after paying in Troubleshooting

Confirmation email didn't come after paying

chrysanths — Sat, 14 Feb 2026 14:51:34 GMT

I purchased the 2025 desktop TurboTax but did not receive my confirmation nor my license code. My payment was taken. How do I get it now?

Re: Confirmation email didn't come after paying

TurboTaxAniqua — Tue, 17 Feb 2026 13:47:28 GMT

I have emailed you the receipt for your purchase of TurboTax Desktop Standard 2025. Make sure to check your junk/spam folder just in case.

Thank you for choosing

Re: Confirmation email didn't come after paying

rwong5102 — Sun, 01 Mar 2026 19:21:41 GMT

Please correct this as I am very frustrated. Two days ago I paid for Turbotax 2025 online through turbotax website. I received confirmation email with number however no 16character license key was included. I have not filed my 2024 taxes either. I paid $20 for the 2025 turbo tax and need the license to be able to finish 2024 taxes. I am not happy with service as I called the help line and the only thing that answered was an AI bot that sent me a link that does not even work. This is so stupid.

Re: Confirmation email didn't come after paying

TurboTax_Susan — Mon, 02 Mar 2026 01:00:00 GMT

@rwong5102 Based on the information I have, it looks like you have paid for TurboTax Self-Employed Online 2025. You won't receive a code if you are paying for TurboTax Do It Yourself (Online) through our website, as you are paying per return (or for 2 returns, if you are preparing with a spouse/partner).

You'd only get a code for TurboTax Do It Yourself (Online) if you buy a multi-return package from a 3rd party retailer. Even if you did, the codes for 2025 are only good for returns for the 2025 tax year. They will not work for previous or future years.

Re: Confirmation email didn't come after paying

rwong5102 — Mon, 02 Mar 2026 17:49:27 GMT

Thank you for replying. How do I obtain a license code to be able to file my 2024 taxes?