Turbotax Business Incorporated - Wrong code got used?

hhage7 — Wed, 18 Feb 2026 06:20:58 GMT

I purchased two license codes for the Turbotax Business Incporporated - One for 2023 and one for 2024 applications. I completed the returns and went to file the 2023 T2. I assumed the 2023 application was activated using the 2023 code (which I did a few days ago). 2023 was filed no problem.

Then, I opened up the 2024 return, went to file, and was notified that the license had already been used. How could this have been used if I filed the 2023 return? When I then tried to use the 2023 license I purchased to file the 2024 return, I got a message saying the license entered cannot be used for the return I am trying to file.

Is there any way my 2023 code can be 'exchanged' for a new 2024 one so that I can file the 2024 return and not have just purchased 2 licenses only to be able to file once? Very frustrated.

Re: Turbotax Business Incorporated - Wrong code got used?

TurboTaxAniqua — Wed, 18 Feb 2026 13:37:55 GMT

If you require assistance with TurboTax Business Incorporated, please contact the dedicated support team via chat.

https://turbotax.intuit.ca/tax/software/desktop/business#detailsInc

Agents are available 9:00 am to 6:00 pm EST, Monday to Friday.

Thank you for choosing TurboTax.

topic Turbotax Business Incorporated - Wrong code got used? in Troubleshooting

Turbotax Business Incorporated - Wrong code got used?

Re: Turbotax Business Incorporated - Wrong code got used?