topic Reinstalling Turbotax 2024 Standard on Windows 11 Computer in Troubleshooting

Reinstalling Turbotax 2024 Standard on Windows 11 Computer

ljattai — Thu, 19 Feb 2026 04:35:56 GMT

I am attempting to reload TURBOTAX tax 2023 and 2024 Standard onto a new Windows 11 laptop.
2023 installed fine. With 2024, it installs successfully but unable to start. I launch the product and it indicates an update is available. Instead of giving the option for Yes or No response, the No button is grayed out so I cannot choose it. I select Yes. It quickly flashes its downloading but then nothing happens.
Relaunching the app just goes thru the same routine.

No virus software is running and I turned off Defender.

I did download this executable from the website around Feb 18, but I cannot find that website location any longer.

Re: Reinstalling Turbotax 2024 Standard on Windows 11 Computer

ljattai — Thu, 19 Feb 2026 05:21:41 GMT

Resolved!

I installed 2025 and that must have cleared some restriction as I was able to get to the activation page.

Re: Reinstalling Turbotax 2024 Standard on Windows 11 Computer

TurboTaxBrenda — Thu, 19 Feb 2026 14:44:02 GMT

That is great to hear, 🙂 Happy Filing on February 23rd 🙂

Re: Reinstalling Turbotax 2024 Standard on Windows 11 Computer

lesandjack — Wed, 25 Feb 2026 20:03:17 GMT

Did not work for me, I already had 2025 installed before installing 2024.

Re: Reinstalling Turbotax 2024 Standard on Windows 11 Computer

TurboTaxAniqua — Wed, 25 Feb 2026 22:33:42 GMT

@lesandjack Make sure your Windows OS is up to date. Or installation issues, make sure you are following these points:

You have the administrator rights on the profile you are installing TurboTax on.
You are not trying to install on a cloud.
Turn off your antivirus software and Windows Defender before installation & be sure to turn it back on after.
Try this link to download TY24: https://intuitglobal.intuit.com/downloads/CanadaTax/2024/dls/TurboTax_2024.exe

If the error persists, we suggest you contact our product support by phone.