The activation code I received from Costco is not valid

danielbeauchamp23 — Fri, 20 Feb 2026 22:19:39 GMT

Re: The activation code I received from Costco is not valid

TurboTax_Susan — Fri, 20 Feb 2026 22:22:36 GMT

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

topic The activation code I received from Costco is not valid in Troubleshooting

The activation code I received from Costco is not valid

Re: The activation code I received from Costco is not valid