topic Re: Cannot upload tt24 file in Troubleshooting

Cannot upload tt24 file

user17715323085 — Thu, 19 Feb 2026 20:21:40 GMT

Hello

I bought online edition 2025 and desktop edition 2024, I am trying to upload my 2024 return, I select the return and enter my SIN and it just keeps saying "Something went wrong. Please try again."

It does this for every tt24 file I have. I tried re-downloading TT2024 and saving the files again and same error.

Thanks

Matt

Re: Cannot upload tt24 file

TurboTaxAniqua — Thu, 19 Feb 2026 20:33:48 GMT

Have you tried a different browser or cleared your cookies and cache? If not, try it. After you've completed these steps, start a new return. If the problem persists, we advise you to contact our product support team.

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/

After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

They are open Monday through Friday, 9 a.m. to 6 p.m. EST.

Thank you for choosing TurboTax.

Re: Cannot upload tt24 file

user17715323085 — Sun, 22 Feb 2026 17:55:55 GMT

Yup, switched from Firefox to Chrome and it worked fine