topic Re: Online app and browser in Troubleshooting

Online app and browser

KForsythe — Fri, 20 Feb 2026 00:21:26 GMT

I have been using only app till today on my iphone

now it says browser is incompatible. I downloaded Safari and Chrome and it still says the same thing.

I can’t access anything! Thanks for any advice.

Re: Online app and browser

TurboTax_Susan — Fri, 20 Feb 2026 00:31:42 GMT

Are you using the dedicated app or going to TurboTax via your browser? The browser version will no longer work on mobile devices, you need to download the app through the Apple app store.

Re: Online app and browser

KForsythe — Fri, 20 Feb 2026 00:35:02 GMT

I did download the app from the App Store I have been using it successfully for the past week. Then the browser notice came up and I can’t load anything. Should I delete the app and download again?

Re: Online app and browser

TurboTax_Susan — Fri, 20 Feb 2026 00:44:15 GMT

@KForsythe Yes, try that. If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Re: Online app and browser

KForsythe — Sun, 22 Feb 2026 22:13:20 GMT

I updated my phones operating system and turbo tax mobile worked again