topic Re: I'm trying help a friend whos a newcomer to netfile and get an error in Troubleshooting

I'm trying help a friend whos a newcomer to netfile and get an error

Clubber — Mon, 23 Feb 2026 20:38:46 GMT

I get this error when I try to netfile:

Message from CRA

The Canada Revenue Agency is unable to process your return due to conflicting information related to one or more of the following:A date of entry was indicated without indicating the residency status as immigrant.You indicated a residency status of immigrant without providing a date of entry.A date of departure was indicated without indicating the residency status as emigrant.You indicated a residency status of emigrant without providing a date of departure.

I have inputted their date of arrival into Canada as well as their income before coming to Canada and I keep getting this error. If I do their taxes in another program I can netfile with no problem.

Re: I'm trying help a friend whos a newcomer to netfile and get an error

sukhmeet15 — Mon, 23 Feb 2026 22:20:16 GMT

The error means the residency status and arrival date are not matching properly in the software. Even though you entered the arrival date and foreign income, the program may not be officially marking the person as an “immigrant.” That’s why CRA is rejecting it. Make sure that the residency status is correct.

Thank you for choosing TurboTax.

Re: I'm trying help a friend whos a newcomer to netfile and get an error

Clubber — Mon, 23 Feb 2026 22:34:06 GMT

Thats what I figured. I check ed it the easystep method and the forms method and all is correct but I think its a bug in turbtotax itself. When I use another program it will netfile with no problem. But I always prefer turbo tax but maybe its time to switch to the other program. Thanks

Re: I'm trying help a friend whos a newcomer to netfile and get an error

TurboTaxAniqua — Mon, 23 Feb 2026 22:52:35 GMT

Thank you for reviewing the required information and providing feedback; we will forward this to the assigned department so they can investigate.

Re: I'm trying help a friend whos a newcomer to netfile and get an error

Clubber — Tue, 03 Mar 2026 14:26:22 GMT

Just wondeering if the bug in the program as been corrected in regards to newcomers and their date of arrival and funds made before entering Canada has been corrected? I just tried another newcomer and getting the same error. I have checked the dates and etc using the easystep method as well as the forms method. And this is the error from CRA when trying to Netfile:

Message from CRA

Re: I'm trying help a friend whos a newcomer to netfile and get an error

TurboTaxAniqua — Wed, 04 Mar 2026 15:59:14 GMT

@Clubber, The error means the residency status and arrival date are not matching properly in the software. Even though you entered the arrival date and foreign income, the program may not be officially marking the person as an “immigrant.” That’s why CRA is rejecting it. Make sure that the residency status is correct.

Also, if they are a first-time filer and CRA does not have their record, they may receive a Netfile error. In that scenario, they must print and mail their return to the CRA.

Thank you for choosing TurboTax.