topic Re: We couldn't find an internet connection or the existing connection either timed out, disconne... in Troubleshooting

We couldn't find an internet connection or the existing connection either timed out, disconnected, or experienced an error. Check your internet connection and try again

xghost — Tue, 24 Feb 2026 04:17:44 GMT

how do i resolve this. have no internet issues

TurboTaxAniqua — Tue, 24 Feb 2026 13:57:30 GMT

Are you using the Turbotax Online (DIY) or TurboTax (Desktop) version? At what point are you experiencing this error?

xghost — Tue, 24 Feb 2026 15:54:53 GMT

I am using turbo tax desktop. I get this error when transmitting (net filing) the file.

TurboTaxAniqua — Tue, 24 Feb 2026 17:15:24 GMT

We can try a few troubleshooting steps to resolve this issue.

Reset your modem. It can sometimes be beneficial. Try connecting your computer temporarily to your phone's mobile hotspot.

Windows frequently prevents tax software from "talking" to the internet unless it has full permissions.
Close TurboTax entirely.
Right-click the TurboTax 2025 icon on the desktop.
Select "Run as an administrator."
Try it again to Netfile.

Disable the firewall or VPN for the time being and enable it afterwards.

SteveFromCanada — Thu, 26 Feb 2026 00:57:03 GMT

I'm having the same error, tried all of the above but nothing worked. Anything else to try?

TurboTaxAniqua — Thu, 26 Feb 2026 13:15:22 GMT

@SteveFromCanada We recommend connecting to the internet via your mobile hotspot and then trying Netfile.