topic Re: Our TurboTax application has stopped working properly. in Troubleshooting

Our TurboTax application has stopped working properly.

user17718900371 — Wed, 25 Feb 2026 15:13:26 GMT

Hello,

I am currently filing my 2025 tax return using TurboTax Online. However, the application repeatedly crashes with the message:
"This should not have happened. Don't worry – your data has been saved."

I am filing from South Korea, so calling the phone support line is difficult due to international calling limitations.

I have already tried the following:

Started a new return twice without importing last year’s information
Used different browsers
Cleared cookies and cache
Used incognito/private mode

Despite these attempts, the same error continues to occur.

I also contacted TurboTax via Instagram and was advised to call phone support. However, as I am outside Canada, calling internationally is not easily accessible for me.

Could you please escalate this issue or provide an alternative way to resolve it without phone support?

I would greatly appreciate your assistance, as this issue is preventing me from completing and filing my return.

Thank you,

Re: Our TurboTax application has stopped working properly.

TurboTaxAniqua — Wed, 25 Feb 2026 17:32:30 GMT

Are you filling as a non-resident?

Re: Our TurboTax application has stopped working properly.

vaugh27 — Wed, 25 Feb 2026 18:29:02 GMT

Likewise, for the past hour.

Re: Our TurboTax application has stopped working properly.

TurboTaxAniqua — Wed, 25 Feb 2026 20:09:05 GMT

@vaugh27 , are you using an online (DIY) or desktop version?

Re: Our TurboTax application has stopped working properly.

user17718900371 — Thu, 26 Feb 2026 05:56:22 GMT

I filed my return as a deemed resident.

Please let me know if this is incorrect for my situation, as I left Canada on July 31, 2025.

Thank you.

Re: Our TurboTax application has stopped working properly.

TurboTaxAniqua — Thu, 26 Feb 2026 17:45:05 GMT

@user17718900371 To determine your residency status for income tax purposes, please follow the steps in the CRA link below.

Determining your residency status

Re: Our TurboTax application has stopped working properly.

lalal364 — Sun, 01 Mar 2026 15:01:28 GMT

Me too...

Re: Our TurboTax application has stopped working properly.

TurboTax_Susan — Sun, 01 Mar 2026 22:16:16 GMT

We've reported this issue to our development team, and they are looking into it. There's no ETA at the moment, but we will update this thread when we get any news.