topic I can't open my return (I was almost finished and ready to file). Title of error page is "Oops! Something unexpected happened." and a puppy thing in Troubleshooting

I can't open my return (I was almost finished and ready to file). Title of error page is "Oops! Something unexpected happened." and a puppy thing

yerin — Fri, 27 Feb 2026 13:05:10 GMT

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

TurboTaxAniqua — Fri, 27 Feb 2026 13:55:36 GMT

We advise trying a different browser or clearing your cache and cookies. If that doesn't work, another option is to create a copy of your return and begin there. If you have already made a payment, contact our phone support so they can assist you with this.

Thank you for choosing TurboTax.

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

lalal364 — Sun, 01 Mar 2026 15:37:22 GMT

I've tried everything. I've tried it with a laptop and an app. I've tried it with vpn, but it doesn't work. My t1 won't open.

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

TurboTax_Susan — Mon, 02 Mar 2026 00:31:29 GMT

What were you trying to do or what page were you on when you got this error? Are you outside of Canada?

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

lalal364 — Mon, 02 Mar 2026 02:00:43 GMT

Yes, I'm in South Korea now. I got this page on the "finish and file". I would like to open my link of return. But i cannot see my pdf of return. Only that error. I tried the things you guys told me to try over there.

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

TurboTaxAniqua — Mon, 02 Mar 2026 14:02:40 GMT

@lalal364 We've opened an investigation into this error, and the dedicated team is working to resolve it. Once they have investigated and found a solution, they will contact you via email. I linked your case to the investigation. You will be notified by email. We appreciate your patience.

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

lalal364 — Wed, 11 Mar 2026 15:39:23 GMT

It's almost two weeks now. Haven't you guys solved it yet? I'm out of Canada now, so I need to get t1 asap. I hope it will be resolved quickly.

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

TurboTax_Susan — Thu, 12 Mar 2026 18:25:59 GMT

@lalal364 Our investigation is till open, but there have been some updates which may have the problem for some customers. Please clear your browser cache (or use a different browser) and try again.

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

lalal364 — Fri, 13 Mar 2026 07:30:09 GMT

I tried that things but still didn't work

Re: I can't open my return (I was almost finished and ready to file). Title of error page is "Oop...

TurboTaxAniqua — Fri, 13 Mar 2026 13:39:32 GMT

@lalal364 We are still investigating this matter. As previously mentioned, I linked your case to the investigation. You will be notified via email once it has been resolved. We sincerely appreciate your patience.