topic Error code xml2025 in Troubleshooting

Error code xml2025

user17723299007 — Sun, 01 Mar 2026 01:54:54 GMT

I am receiving error code xml2025 when trying to netfile. what is it and how can I fix it.

It advises me to contact Technical Support and the the support agent the error code. I cannot locate a phone number to call.

thank you.

Re: Error code xml2025

TurboTax_Susan — Sun, 01 Mar 2026 19:54:33 GMT

Please check your personal information, like your name, address, SIN, etc... Make sure the information matches what the CRA has for you. If you are not sure what they have on file for you, you can call and confirm it with them.

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Re: Error code xml2025

hbhawan — Wed, 04 Mar 2026 15:25:12 GMT

Hello,

This is error code is because turbo tax need to update the T777 form because CRA Canada have a new version? I cannot get a correct answer from Turbo Tax support, looks like no one on support team knows about this error. I check the personal information like 100 times and i redo the tac twice and still getting the same error message. i have used the T777 on this filing. I call CRA Canada and my information is correct and match my return. I noticed when you to go netfile the return there is an Alert on the top of the page from Turbo tax that they need to update T777. The support person i spoke to is not aware of this Alert. My case number is [phone number removed]3.

Re: Error code xml2025

TurboTaxBrenda — Thu, 05 Mar 2026 14:07:05 GMT

If you are using TurboTax Desktop, we have an update today—please be sure to update your TurboTax software and try again.

Thank you for choosing TurboTax.