topic cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496). in Troubleshooting

cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496).

user17723260753 — Sun, 01 Mar 2026 14:48:49 GMT

Dear TurboTax Support Team,

I am writing to request the cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496).

I have decided that I will not be using your service to file my taxes this year, and I would like to request a full refund of the amount charged (CAD $86.25).

Please confirm the cancellation and advise when I can expect the refund to be processed.

Re: cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TT...

TurboTaxAniqua — Mon, 02 Mar 2026 13:10:49 GMT

You can request a refund for your TurboTax product within 60 days of the original purchase date. Fill out and submit the form below.

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA

Thank you for choosing TurboTax.

Re: cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TT...

user17723260753 — Fri, 03 Apr 2026 20:12:36 GMT

I am writing to follow up on my cancellation request for TurboTax.

As previously instructed, I submitted my cancellation request, but I have not received any response or confirmation so far. This lack of communication is concerning.

I would like to clearly state that I expect a full refund for this service, as I followed the proper cancellation process within the required timeframe.

Please provide an update on the status of my cancellation and confirm when the refund will be issued.

I would appreciate your prompt attention to this matter.

Re: cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TT...

TurboTax_Susan — Sun, 05 Apr 2026 20:00:34 GMT

@user17723260753 I have requested that someone from the Full Service team give you a call regarding the refund request.