topic US Client with T4 in Troubleshooting

US Client with T4

Addertax — Tue, 10 Mar 2026 05:43:33 GMT

I have a US client who moved there and bought a home two years ago. In 2025, he has a CDN T4, issued for stock options that have vested.

I've entered his new address, called him a non-resident but still a CDN citizen.

In the final review of the tax return, I am getting FIX messages for the following...

- Address is incomplete with no province listed (but he's in the USA).

- CPP contributions have been entered incorrectly. But I out them in Box 16, where they always go.

Can anybody help with this ? Is it something I did or didnt do at the start ?

Re: US Client with T4

TurboTaxAniqua — Tue, 10 Mar 2026 23:31:15 GMT

Did your client physically perform any work in Canada during the period these stock options were vesting?

If he was a non-resident throughout the vesting period and did not work in Canada in 2025, his stock options are not subject to CPP.

TurboTax sees income in Box 14 but none in Box 16, implying that a deduction is missing.

Go to the T4 entry screen and check Box 28 (CPP/EI Exemption). If Box 26 (Pensionable Earnings) is not checked on your T4 slip, you may need to manually set it to $0. This informs the software that this specific income is not "pensionable," which resolves the error.

TurboTax is hard-coded to expect a Canadian province to calculate provincial tax. Since he is a non-resident, the "province" is actually a special CRA code.

In the Personal Profile, make sure the "Province of Residence on December 31" is set to "Non-Resident" (also known as "Outside Canada"). If the software forces a province for your US address, look for the code "ZZ" (Foreign/International) in the province dropdown. This is the standard CRA code for nonresidents. Nonresident returns cannot be filed electronically. You can always correct the address after printing it.

Hope this helps!

Re: US Client with T4

Addertax — Thu, 12 Mar 2026 13:02:42 GMT

Thank you, Aniqua ! That was perfect. There was CPP deducted so once I manually clicked CPP Exempt, my client got back the CPP and all the FIXES went away.

I still cannot netfile because he's a non-resident but I signed and mailed on his behalf.

Much appreciated.

Re: US Client with T4

TurboTaxAniqua — Thu, 12 Mar 2026 16:18:50 GMT

That is perfect. My pleasure! I'm happy to help.