https://turbotax.community.intuit.ca/community/troubleshooting/discussion/turbotax-account/01/3831302#M45696 <P>My husband can’t access his account. He did the verification process but hasn’t received a email. His customer number was A[product key removed].</P> Wed, 11 Mar 2026 21:08:09 GMT Siennalavallee 2026-03-11T21:08:09Z https://turbotax.community.intuit.ca/community/troubleshooting/discussion/turbotax-account/01/3831302#M45696 <P>My husband can’t access his account. He did the verification process but hasn’t received a email. His customer number was A[product key removed].</P> Wed, 11 Mar 2026 21:08:09 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/turbotax-account/01/3831302#M45696 Siennalavallee 2026-03-11T21:08:09Z https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-turbotax-account/01/3832879#M45728 <P>Please have him check his spam/junk folder. Or, if he has another email address, the message might have been sent there.</P> <P>&nbsp;</P> <P>If you are still not able to resolve this issue,&nbsp;please contact our <A href="https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=lqo6gg5o" target="_blank"><STRONG>phone support team</STRONG></A> for more assistance.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/turbotax.response.lithium.com/RESPONSEIMAGE/b093eaec-2bf6-45b1-9618-0399c1e55966.default.png" /></P> Thu, 12 Mar 2026 17:14:40 GMT https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-turbotax-account/01/3832879#M45728 TurboTax_Susan 2026-03-12T17:14:40Z