topic CWB - CRA and Turbotax disagree in Troubleshooting

CWB - CRA and Turbotax disagree

Divadmaharg — Thu, 19 Mar 2026 23:52:15 GMT

Canada Workers benefit. I used Turbo tax 2025 to do my 41 year old daughters income tax. She made enough income to qualify for Canada Workers benefit. But also had a T5007 for Ontario Disability Support Payments received. Turbo tax said we got no Canada Workers benefit benefit. We submitted via Net file. Canada Revenue Agency readjusted her return saying we are giving you $1341.50 of Canada Workers benefit. Canada Revenue Agency said we qualified and Turbo tax said she didn't. She got the money and explains revision on Notice of Assessment. I went through her return we had submitted and cannot see what I could have done differently.

Re: CWB - CRA and Turbotax disagree

TurboTax_Susan — Fri, 20 Mar 2026 00:28:52 GMT

@divadmaharg Please contact our phone support team as they can look at the return with you and see what happened.

Re: CWB - CRA and Turbotax disagree

Divadmaharg — Mon, 23 Mar 2026 01:26:55 GMT

I resolved the issue myself. Turns out my daughter can claim her daughter as a dependent. I thought because she was 18 in 2025 she couldn't claim her as a dependent. But because she turned 18 in July it means for half of the year she was 17 so still qualified as a dependent. As soon as I added her back in as a dependent, I got the same results as the CRA with her qualifying for the Canada workers benefit. Turbo tax should be more clear about this in their help files. So should the CRA on their site. Their explanations are almost ambiguous. Why couldn't they state that if your daughter is born in 2007, in 2025 she qualifies as a dependent. Straight forward and no ambiguity.

Re: CWB - CRA and Turbotax disagree

TurboTaxAniqua — Mon, 23 Mar 2026 13:55:32 GMT

We are glad that you were able to get this resolved. Thanks for the update and the feedback; we appreciate it.