topic Re: How can I skip the Expert Assist shown at the beginning of the return? in Troubleshooting

How can I skip the Expert Assist shown at the beginning of the return?

amychris168 — Fri, 20 Mar 2026 04:44:38 GMT

Re: How can I skip the Expert Assist shown at the beginning of the return?

TurboTax_Susan — Fri, 20 Mar 2026 17:17:39 GMT

Are you transferring your return from last year, or is it showing you an ad for Expert Assist? If it's an Ad there should be an option at the bottom to continue without it.

Re: How can I skip the Expert Assist shown at the beginning of the return?

amychris168 — Sat, 21 Mar 2026 00:09:56 GMT

The Expert Assist screen is at the very beginning after I start a new return process before the transferring data from last year. It says costing $110 per return with just a 'Start for free' button. I have to click on this button to continue but not sure if I will be charged the $110 per return.

Please advise.

Re: How can I skip the Expert Assist shown at the beginning of the return?

TurboTax_Susan — Sat, 21 Mar 2026 00:13:59 GMT

If you are seeing the screen below, then scroll to the bottom & click on "See all TurboTax Products" to select a different product.

Re: How can I skip the Expert Assist shown at the beginning of the return?

amychris168 — Sat, 21 Mar 2026 00:16:52 GMT

I tried. And then It brings me back to the Expert Assist page after I select the product I want.

Very frustrated.

Re: How can I skip the Expert Assist shown at the beginning of the return?

TurboTax_Susan — Sat, 21 Mar 2026 00:22:27 GMT

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.