topic Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device in Troubleshooting

TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TaxUser3000 — Mon, 29 Dec 2025 17:30:12 GMT

I installed on PC#1 and activated without any issues. On machine#2 I installed and entered my activation code and I got no error message, but when I run TurboTax it asks me to Activate it again (which I did not do). When I log into my Intuit account it now says I have 2 Activations completed although it is only letting me the 1 on PC#1.

Both machines are Windows 11 64Bit Pro edition.

Machine#1 is running 25H2 and machine#2 is running 24H2.

How do I get machine#2 to run using the 2nd activation code it logged ?

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TurboTaxAniqua — Mon, 29 Dec 2025 19:04:20 GMT

Unfortunately, we are unable to reset the activation code limit. You have three installations available per license code. You can still install the TurboTax desktop version on a second device.

Make sure your Windows is up to date and that you are using an administrator account on your device.

If issue presists, I would suggest contacting Product Support.

Thank you for choosing TurboTax.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TaxUser3000 — Mon, 29 Dec 2025 19:14:59 GMT

I used an Admin account for the install. I just want the install on the 2nd device to be activated since the activation counter increased (1->2) but the activation did not seem to work as system keeps asking for the activation code each time TurboTax is started. I will call product support to see if they can resolve the issue. Hopefully this is just a minor reset that needs to be done and not a serious issue. I did the install Sunday so perhaps the servers were under maintenance at the time.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TurboTaxAniqua — Mon, 29 Dec 2025 20:14:47 GMT

Keep me posted—let me know how it goes. Thanks

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

erostoks — Sat, 03 Jan 2026 13:09:43 GMT

I am having the same issue, however with my first installation. Also a windows desktop. I cannot get past it.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

erostoks — Sat, 03 Jan 2026 13:25:46 GMT

It appears re-activating (using a second license) and saving a partially complete return has resolved my concern.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TaxUser3000 — Sat, 03 Jan 2026 14:23:47 GMT

Did you uninstall and then re-install before trying to re-activate it ?

Did you just try activating again on the original install ?

I was told that once it activates on a machine that you don't have to consume another license to re-install on same machine. I hadn't had a chance yet to test this theory out. I was told to uninstall and reinstall and then try to activate.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

user17747936795 — Sun, 29 Mar 2026 14:18:48 GMT

Mine won't activate on my 1st and only machine. It says I have it activated on 2 machines (but I only have 1 machine). Each time I try to access the program it wants to "activate" and consume a license. I need to complete my return but don't want to consume all the available licenses. Why does it not realize that I have installed it on one machine and remember that it has already been activated on that machine?

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TurboTax_Susan — Sun, 29 Mar 2026 18:45:22 GMT

@user17747936795 Please try the following

Goto C:\ProgramData\Intuit Canada and check for umid file
If umid file exists then open a file "C:\ProgramData\Intuit Canada\tt2025\TTConfig.ini" and enter UseCustomUMID=1 at the end of file
Close and save TTConfig.ini
Restart the TurboTax application

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TaxUser3000 — Mon, 30 Mar 2026 11:33:58 GMT

I contacted support and they said to uninstall and reinstall. I did and the install and activation worked this time. However I don't know if this used up another license or just re-used the 2nd license as it should have done since it was a 2nd install attempt on the same machine.

How do I tell how many activations I have left ?

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TurboTaxAniqua — Mon, 30 Mar 2026 18:08:33 GMT

@TaxUser3000 Each TurboTax license code allows for a total of three installations. Upon reviewing your account, I can confirm that two of these activations have already been utilized. While we are unable to reset these individual activation counts, our Phone Support team is available to help if you run into any trouble with your remaining installation. If you reach your limit due to a computer crash or hardware change, simply explain the situation to a representative, and they will be happy to assist you.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TaxUser3000 — Mon, 30 Mar 2026 18:35:51 GMT

Thank you for confirming I have 1 correctly have 1 activation left.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TurboTaxAniqua — Mon, 30 Mar 2026 19:25:13 GMT

You're welcome!

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TaxUser3000 — Sat, 04 Apr 2026 23:33:41 GMT

I tried activating my 3rd license on machine#3 and it said I already used up my 3 activations.

Activation#1 - Computer#1 installed and activated right away

Activation#2 - Computer#2 installed but did not activate properly which is why I started this thread months ago.

I uninstalled and reinstalled the software, as per the recommendation, and then did an activation and it worked.

After Activation#2 succeeding is when you confirmed that I still had 1 activation available.

I just tried installing and activating on Computer#3 but it says I have already activated 3 times.

Since I only have 2 successful activations what is the 3rd computer the system thinks I activated on ?

I suspect it used 2 activations on Computer#2.

Can you assist so I can get the activation for Computer#3 ?

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

TurboTaxAniqua — Mon, 06 Apr 2026 12:50:27 GMT

As mentioned earlier, we don't have a way to reset the activation count. We recommend contacting our product support team by phone so they can assist you.

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=m4j5o7no

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

francis_lui — Sun, 12 Apr 2026 19:36:26 GMT

My wife had the same issue when installing on "Computer #2", a Windows VM on her Macbook Pro.

Many thanks to TurboTax_Susan for the workaround that allows my wife to use TurboTax on our second machine.

We called Phone Support, and all they did was tell us we had used three of our activations, even though we have only used two.

Re: TurboTax Premier 2025 Activation is looping and won't activate on 2nd device

francis_lui — Sun, 12 Apr 2026 19:39:35 GMT

This is a bug that should be fixed.

My wife is seriously considering switching to another tax package. We have used TurboTax/QuickTax for 28 years, and this buggy activation tracking makes it risky to rely on TurboTax for our annual taxes.