topic Re: Activation Code rejected in Troubleshooting

Activate Code rejected

Gmar79 — Tue, 03 Mar 2026 18:58:00 GMT

I have purchased my Premier edition again this year from Costco and I know last year I was unable to activate, but I can't remember the issue, an agent for Turbo Tax had to manually activate it, this year again I went to the Turbotax.ca/activate, I was signed in but it tells me my code is invalid, I have tried on my desktop, my iphone and it is not working, why is this no difficult?

Re: Activate Code rejected

TurboTaxAniqua — Wed, 04 Mar 2026 13:11:24 GMT

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

Please keep in mind that the code can only be used once per account. Using the code again will result in an error message. It can only be linked to one account. Additionally, TurboTax Online and TurboTax Desktop codes are not interchangeable.

Thank you for choosing TurboTax.

Re: Activate Code rejected

user17730749825 — Mon, 09 Mar 2026 16:52:18 GMT

I purchased the Deluxe Online Ed from Costco and my activation code is being flagged as "invalid". I've attempted download 3 times and will not work

Re: Activate Code rejected

TurboTaxAniqua — Tue, 10 Mar 2026 22:03:18 GMT

There is a difference between a license code (for Desktop) and an Activation Code (for Online). These codes are interchangeable.

Re: Activate Code rejected

bikeeatdrive — Wed, 11 Mar 2026 03:32:54 GMT

I have the same problem and mine won't activate. I purchased the right verson.

Re: Activate Code rejected

TurboTaxBrenda — Wed, 11 Mar 2026 13:29:47 GMT

Can you please send me a private message with your code so that we can verify it at our end?

Thank you for choosing TurboTax.

Re: Activation Code rejected

audra8135 — Mon, 06 Apr 2026 03:24:03 GMT

I have purchased turbo tax deluxe online from Costco and it is rejecting the activation code. It says it is linked to another account. I just opened the box. Are you able to check my activation code to see why it is invalid?

Audra