topic Re: my activation code is not working in Troubleshooting

my activation code is not working

mjhargreaves — Sun, 09 Mar 2025 19:43:27 GMT

Re: my activation code is not working

TurboTax_Susan — Sun, 09 Mar 2025 23:46:51 GMT

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

Re: my activation code is not working

Callee — Tue, 11 Mar 2025 03:23:08 GMT

How many computers can I install TurboTax Standard 2024? It used to be 2 computers but I'm having issues when installing on second PC.

Re: my activation code is not working

TurboTaxAniqua — Wed, 12 Mar 2025 16:14:39 GMT

@Callee You can install TurboTax Desktop up to 3 computer. Make sure to log into your intuit account to download the software.

Re: my activation code is not working

hankstar1 — Mon, 31 Mar 2025 16:35:52 GMT

Im having the same issue. I have the Deluxe Online Edition and I went to turbotax.ca/activate and logged in before entering my activation code but I consistently get an error saying Something's not right, try re-entering your code. How am I supposed to file my taxes when I cant get in?

Re: my activation code is not working

TurboTaxAniqua — Mon, 31 Mar 2025 16:39:17 GMT

@hankstar1 To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.

Re: my activation code is not working

hankstar1 — Mon, 31 Mar 2025 17:21:06 GMT

Hi Aniqua,
That is the link I have been using. It keeps rejecting my code

Re: my activation code is not working

hankstar1 — Mon, 31 Mar 2025 19:58:12 GMT

Ive paid for the code so what should I do? How do I start to file?

Re: my activation code is not working

TurboTaxAniqua — Mon, 31 Mar 2025 22:55:38 GMT

@hankstar1 Where did you purchase the product from? Does it say an online version or a desktop version? Is this code shared with anyone else?

Re: my activation code is not working

hankstar1 — Tue, 01 Apr 2025 00:18:40 GMT

@TurboTaxAniqua My Dad purchased it at Shoppers Drug Mart and shared the code with me. Its an online version

Re: my activation code is not working

hankstar1 — Tue, 01 Apr 2025 20:52:47 GMT

@TurboTaxAniqua can you please tell me how to proceed?

Re: my activation code is not working

Callee — Wed, 02 Apr 2025 01:53:04 GMT

Thanks for the help, it was the need to login to my account that's the difference this year.

Re: my activation code is not working

Anonymous — Wed, 02 Apr 2025 21:27:01 GMT

@hankstar1 If you or your father bought TurboTax Online, you can activate this code only one time, in one account. All returns have to be produced in the same account where the code was originally activated.

Thank you for choosing TurboTax.

Re: my activation code is not working

hankstar1 — Thu, 03 Apr 2025 12:55:23 GMT

@Anonymous what does that mean? The package clearly states "Activation code for 8 returns". Do I have to log in to my fathers account in order to file? How do I access my account if I do so?

Re: my activation code is not working

TurboTaxAniqua — Thu, 03 Apr 2025 13:05:07 GMT

Is that code already linked to your father's account? If the code is activated and linked to one account, it cannot be linked to another account.

Re: my activation code is not working

hankstar1 — Thu, 03 Apr 2025 13:08:28 GMT

So does that mean I cant even use it to file my return? Or can I log in to his account and file?

Re: my activation code is not working

TurboTaxAniqua — Thu, 03 Apr 2025 13:59:32 GMT

@hankstar1 Yes, it states 8 returns but one account or user only. You can certainly log into his account to prepare and file your return.

Re: my activation code is not working

Cristobal — Wed, 14 Jan 2026 18:06:50 GMT

Turbotax Premier purchased at Staples now says Licence Code is invalid

Re: my activation code is not working

TurboTaxAniqua — Wed, 14 Jan 2026 18:24:54 GMT

@Cristobal
First, please make sure that you have purchased the right product. The codes for TurboTax Online (DIY) will not work with TurboTax Desktop & vice versa.

If you purchased TurboTax from a retailer (e.g., Costco, Walmart, Staples), please use the code included in the package. It could be on a slip of paper or a scratch-off card. It does not appear on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If the Lince code is already linked to one account, it cannot be linked to the second account.

Thank you for using TurboTax.

Re: my activation code is not working

mdd1944 — Sun, 22 Feb 2026 19:32:30 GMT

I have no screen asking for my product activation code