My brother (who does our taxes) bought the newest turbotax (Deluxe Online Edition) but so far have not been able to enter the activation code.

themaddoodler — Tue, 07 Apr 2026 20:13:57 GMT

I had been using my old laptop which is Windows 10. I was told that you have to use Window 11, so I am using my secondary computer that uses Windows 11, but I still am not seeing a way of entering the activation code, and so far there has been no online help from the community or the intuit support. All that is listed is to do with older programmes from 2021. I need the current version.

Re: My brother (who does our taxes) bought the newest turbotax (Deluxe Online Edition) but so far...

TurboTax_Susan — Tue, 07 Apr 2026 20:39:51 GMT

If you have not yet started your return, please go to turbotax.ca/activate (or https://shop.app.intuit.ca/activate?rootProfile=ca&locale=en-ca) to use your code before you start. If you have already started a return, you can put the activation code in the coupon code box when you pay for your return. You can get to the payment page buy opening your return and selecting Finish & File from the bottom of the left side menu.

Please note that you can only use the code once in one account, so if your brother has already used the code in his own account, you will not be able to use it in yours.

If you are still not able to resolve this issue, please contact our phone support team for more assistance. Here in community, we can't see what's on your screen, so there's not much we can do to help you, if our instructions don't work for you.

topic My brother (who does our taxes) bought the newest turbotax (Deluxe Online Edition) but so far have not been able to enter the activation code. in Troubleshooting

My brother (who does our taxes) bought the newest turbotax (Deluxe Online Edition) but so far have not been able to enter the activation code.

Re: My brother (who does our taxes) bought the newest turbotax (Deluxe Online Edition) but so far...