topic Re: CRA Result Code: 15 in Troubleshooting

CRA Result Code: 15

Screener60 — Mon, 31 Mar 2025 22:41:08 GMT

I keep getting this message how to fix it? I cannot file

Re: CRA Result Code: 15

TurboTaxAniqua — Tue, 01 Apr 2025 20:11:40 GMT

The CRA has locked your account due to too many failed attempts to Netfile (5xTimes maximum). You should contact the CRA to unlock the account.

Thanks for choosing TurboTax.

Code: 15

Babli — Sun, 06 Apr 2025 00:14:28 GMT

Hi, can anyone help me with my situation? I have the code error 15, although I don’t even have my cra account yet, since it’s my first time filling, I’ve called them yesterday and they said that since I dont have an account, they cannot unlock it since I don’t possess one, why am I still getting this error 15??

Re: Code: 15

TurboTaxAniqua — Sun, 06 Apr 2025 16:32:27 GMT

@Babli You must print and mail your return to the CRA if they are unable to unlock the account and they do not have any of your information on file. If the CRA has nothing on file for you, they will not accept an electronic filing.

Re: CRA Result Code: 15

ksgauthier16 — Mon, 28 Apr 2025 17:57:36 GMT

My CRA Account is unlocked and I can access it. What to do now?

Re: CRA Result Code: 15

TurboTax_Susan — Thu, 01 May 2025 00:34:17 GMT

@ksgauthier16

If the CRA has locked your NETFILE account due to too many failed attempts to Netfile (5x times maximum). You should contact the CRA to unlock your NETFILE account.

If your MyAccount is locked, then you will also need to contact the CRA.

Thanks for choosing TurboTax.

Re: CRA Result Code: 15

user17728281989 — Fri, 06 Mar 2026 20:21:19 GMT

"Contact the CRA" Seriously? Good luck with that. {-) The CRA's phone system is utterly terrible, lots of circular loops, some entered commands don't work, often hung up on.... And if you finally get through, as I did on a 4th attempt, you'll have to wait a L__ O__N__G time, so don't phone late in the day because you might never get through.

Re: CRA Result Code: 15

TurboTaxBrenda — Sat, 07 Mar 2026 15:49:53 GMT

@user17728281989 We are sorry that your experience with the CRA is less than optimal. Usually first thing in the day is better.

Re: CRA Result Code: 15

user17728281989 — Sat, 07 Mar 2026 16:19:57 GMT

Unfortunately, your suggestion isn't helpful at all because it doesn't address CRA's need to fix it's phone system. or to improve NETFILE submissions to determine actual causes of failures to submit. As a start, I would like the CRA's phone system to, if/when, you finally get through as a first choice to offer the caller a 'call back' so they're not on hold for one hour+. I called CRA again yesterday and when I finally got through and waited for about 10 minutes, I was thankfully given the option of a 'call back' which I selected. About 1 hour later I got a call and the employee, after speaking with me for about 5 minutes mostly about checking/re-checking my credentials and sending 2 factor codes... finally said she was unable to unlock my NETFILE access or help me. She said she was going to transfer my call to an available employee who could help. I said "Wait! I've been dealing with your system for about 1.5 hours now what happens if your phone transfer fails and I have to wait again? " She said, "Don't worry the transfer will work and you'll be connected with the employee within seconds." Well, it didn't work....(an employee can't transfer a phone call correctly?) So I waited nearly another half hour and was connected to an employee named 'Daniel'. who was very helpful. He quickly unlocked my NETFILE access (it locks after 5 failed submission attempts) and was ultimately able, because he was obviously knowledgeable of the system, to find the error in my tax return. The problem when attempting to electronically file a tax return that gets rejected is that the rejection notice does not specifically state where the error in the return actually is. So you're left guessing and going back through all the input fields hoping to find where you might have made an error. Fortunately Daniel knew his job very well and had a couple good hunches of what might have been causing the problem. And he was correct! So the NETFILE submission was successfully submitted. Please make Daniel the head of the department, or at least increase his salary, and put him in charge of teaching the staff their jobs. Thank you....

Re: CRA Result Code: 15

Northcape77 — Wed, 08 Apr 2026 15:23:53 GMT

CRA says account is not locked but I am still not able to netfile. Result code 15 keeps coming up?

Re: CRA Result Code: 15

TurboTaxAniqua — Wed, 08 Apr 2026 17:35:23 GMT

@Northcape77 CRA Result Code 15 indicates that your NETFILE account is locked due to too many failed attempts (usually five) to submit your tax return. Your account is blocked from further electronic submission. To unlock it, you must contact the CRA's individual tax inquiry line. Unfortunately, this is not a TurboTax error, and we are unable to fix or unlock your account.

I will also suggest checking the question in your profile and making sure you didn't answer "Yes' to the question, "Are you filing for the first time?"