topic Re: Charge from Turbo Tax in Troubleshooting

Charge from Turbo Tax

gjkboer — Sun, 29 Mar 2026 05:57:20 GMT

Hello!

I noticed an unexpected charge from Turbo Tax on my bank account, and I'm not sure what it is for. It was 17.03 2026 payment 33.90$. Could you please clarify the reason for this charge and help me with a refund?

My account email is: [email address removed]

Thank you,

Yuriy

Re: Charge from Turbo Tax

TurboTax_Susan — Sun, 29 Mar 2026 17:24:52 GMT

Please contact our phone support team as they will be able to assist you further.

Re: Charge from Turbo Tax

gjkboer — Fri, 17 Apr 2026 15:29:45 GMT

Hi,

I call the phone number, no one answers.

Re: Charge from Turbo Tax

TurboTaxAniqua — Fri, 17 Apr 2026 16:22:01 GMT

Our phone lines are open. You can call customer support at 1-888-829-8608.

During tax season (from CRA NETFILE opening on February 24 to the regular filing deadline on April 30), support is available every day of the week during these hours:

9 AM to midnight ET for English support

9 AM to 9 PM ET for French support

Give it a try and let us know. Thanks.