We did not get a 16digit license code in the box we purchased from Costco. How do we contact Turbo Tax?

shelleysenkow — Mon, 20 Apr 2026 12:49:13 GMT

Re: We did not get a 16digit license code in the box we purchased from Costco. How do we contact ...

TurboTaxAniqua — Mon, 20 Apr 2026 13:14:04 GMT

Because this is a retail purchase from Costco rather than a direct purchase from Intuit, you must first contact Costco to resolve the license code issue.

If that does not work, please contact our product support with proof of purchase (a receipt) so that they can look into it.

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=m4j5o7no

Thank you for choosing TurboTax.

topic Re: We did not get a 16digit license code in the box we purchased from Costco. How do we contact ... in Troubleshooting

We did not get a 16digit license code in the box we purchased from Costco. How do we contact Turbo Tax?

Re: We did not get a 16digit license code in the box we purchased from Costco. How do we contact ...