Turbotax Desktop: I clicked on wrong option - Now my licence code is for Online version

floriw — Mon, 27 Apr 2026 20:34:20 GMT

I purchased the Desktop version (Home and Business) - during installation / activation, after entering the licence code I got on my purchase confirmation (I bought directly on intuit.ca), I inadvertently clicked the wrong option. It seems this has now associated my licence with the ONLINE version.

There doesn't seem to be a way to go back to use the desktop version. I called their support but apparently there is no way for them to generate a new licence code for me (desktop version). All they could offer was to refund my order and have me re-order, however I wouldn't be able to take advantage of my 30% discount I got in March. This is crazy...

Would anybody have a solution?

Re: Turbotax Desktop: I clicked on wrong option - Now my licence code is for Online version

TurboTax_Susan — Mon, 27 Apr 2026 20:49:19 GMT

I've sent you a private message. You can access your private messages by clicking on the envelope icon in the top right of the page.

topic Turbotax Desktop: I clicked on wrong option - Now my licence code is for Online version in Troubleshooting

Turbotax Desktop: I clicked on wrong option - Now my licence code is for Online version

Re: Turbotax Desktop: I clicked on wrong option - Now my licence code is for Online version