topic Re: Unable to load and activate software. in Troubleshooting

Unable to load and activate software.

user17760924906 — Mon, 13 Apr 2026 15:04:01 GMT

Re: Unable to load and activate software.

TurboTaxAniqua — Mon, 13 Apr 2026 16:18:22 GMT

Are you using the TurboTax Online version or the Desktop version? Are you receiving an error message? Please provide more information so that we can assist you appropriately.

Thank you for choosing TurboTax.

Re: Unable to load and activate software.

dade1954 — Wed, 29 Apr 2026 02:46:20 GMT

I believe I am using the download version

Re: Unable to load and activate software.

TurboImpotBrenda — Wed, 29 Apr 2026 13:18:33 GMT

1- Are you using a Mac computer or Windows? TurboTax Desktop/Download version is only available to Windows users.

2- Please check the box that you received when you purchased the TurboTax software and let us know what it says.